PUMA
PUMA is a global athletic apparel and footwear company founded in 1948, known as the third largest sportswear manufacturer in the world. The brand creates innovative products for athletes and lifestyle consumers, blending sports performance with street culture under their 'Forever Faster' philosophy.
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PUMA customer service
Use any of the convenient means below to contact PUMA customer service.
| Phone | (888) 565-7862 |
| Web | https://us.puma.com/us/en/help/contact-us |
| Chat | Click to chat |
| [email protected] |
PUMA jobs
At PUMA, we are in constant pursuit of faster. That extends beyond our support of the fastest athletes in the world. We also work to be fast in how we adapt to and connect with the constantly changing world around us. Through innovative design, iconic footwear and apparel, and authentic partnerships, we aim to always push what's next in both sport and culture.
View current PUMA jobs
Headquarters
455 Grand Union Boulevard
Somerville, MA 02145
(888) 565-7862
Email: [email protected]
Returns
What is the return window?
The PUMA return policy has a specific 45-day deadline for product returns. However, certain product launches and puma.com exclusives have a shorter window for returns and exchanges, including but not limited to PUMA x LAMELO BALL and FENTY x PUMA Shoes which must be returned/exchanged within 15 days.
Are there any items that are non-returnable?
Products that are classified as final sale cannot be returned or exchanged. PUMA does not accept returns on gift cards, customized products and bodywear including face masks. Custom products are nonrefundable, except in the case of manufacturing or material defects in which case you may contact Customer Service via phone or email for assistance.
How will I receive my refund?
Purchases made by debit or credit card (including pre-paid gift cards) and through PayPal will be credited back to the original form of payment. If you paid with a PUMA Gift Card, you will be issued a separate E-Gift Card for the refunded amount. Returns that have been initiated on us.puma.com can take 1-2 weeks to process depending on when the return is received.
Can I return online purchases in-store?
You may return items purchased on puma.com to any PUMA store. Please bring the original form of payment and a physical or digital copy of the Order Confirmation.
How do I start a return online?
PUMA does not offer direct exchanges at this time. If you wish to exchange an item, you must go through the return process and place a new order. PUMA will provide you with a pre-paid shipping label for your return and your new order will come with free standard shipping.
PUMA hours
| Sunday | 11:00am - 7:00pm |
| Monday | 10:00am - 9:00pm |
| Tuesday | 10:00am - 9:00pm |
| Wednesday | 10:00am - 9:00pm |
| Thursday | 10:00am - 9:00pm |
| Friday | 10:00am - 9:00pm |
| Saturday | 10:00am - 9:00pm |
Hours may vary by location and be modified due to holidays or events. Be sure to verify the current operating hours for your local PUMA.
Check my PUMA hours
Editor's Take
So here's the thing about PUMA-it's not just another sportswear brand trying to keep up with the big dogs. Founded in 1948 and headquartered in Herzogenaurach, Germany, PUMA is the third largest sportswear manufacturer in the world. But what really sets them apart is this relentless "Forever Faster" mentality that's basically woven into everything they do.
The brand's origin story is kind of wild, actually. Rudolf Dassler and his brother Adolf "Adi" Dassler jointly formed the company Gebrüder Dassler Schuhfabrik in 1924, but their relationship deteriorated until they agreed to split in 1948, forming two separate entities, Adidas and PUMA. Talk about sibling rivalry creating an empire.
What's interesting is how PUMA has evolved beyond just making shoes. They've become this cultural force that blends sports and lifestyle in a way that feels authentic rather than forced. In 2024, the Year of Sport with events like the Olympic Games and Euro 2024, they advanced their brand elevation strategy with currency-adjusted sales rising 4.4% to €8,817.2 million. Those aren't small numbers.
And they're not just sitting in some factory churning out sneakers. PUMA employs more than 18,000 people worldwide and has corporate offices around the world, including four defined as central hubs: Assembly Row, Somerville, Massachusetts; Hong Kong; Ho Chi Minh City, Vietnam; and global headquarters in Herzogenaurach, Germany. Their North American headquarters in Somerville is particularly impressive-150,000 square feet of workspace designed to foster creativity and innovation.
But here's where it gets really interesting. PUMA isn't just about performance gear anymore. They've mastered the art of collaboration, partnering with everyone from Rihanna to professional athletes to create collections that blur the line between sportswear and streetwear. Their social media game is strong too, with over 13 million Instagram followers and a TikTok presence that's genuinely engaging rather than trying too hard.
The brand's commitment to sustainability is also worth noting. They've launched initiatives like "Circular Lab" and RE:SUEDE, showing they're thinking about more than just quarterly profits. And their "She Moves Us" campaign? It's one of those rare marketing efforts that actually feels like it's about empowerment rather than just selling products.
What really stands out is how PUMA has positioned itself as the brand for people who want quality athletic gear without the premium price tag of some competitors. They're not trying to be Nike or Adidas-they're carving out their own lane, and it's working.