Puraclenz
Puraclenz manufactures advanced air and surface purifiers using patented PCO technology to combat mold, viruses, bacteria, and allergens. Their ozone-free purifiers cover up to 3,000 square feet and are scientifically proven effective.
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Puraclenz · Jun 14
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Puraclenz · Jun 07
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Puraclenz · May 29
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Puraclenz · May 25
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Puraclenz · May 21
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Puraclenz · May 10
Puraclenz customer service
Use any of the convenient means below to contact Puraclenz customer service.
| Phone | (833) 360-7872 |
| Web | https://puraclenz.com/pages/contact |
| [email protected] |
Headquarters
30 Butler Lane
New Canaan, CT
(833) 360-7872
[email protected]
Returns
What is the return window?
Puraclenz offers a 30-Day Trial & 100% Refund Return Policy. If you are unsatisfied, return/refund requests can be submitted within 30 days of shipment. Returns must be received at the Puraclenz Return Center within two weeks of receiving authorization.
Do I need a receipt to return an item?
A return authorization must be requested of the customer service team within 30 days of your shipment date. To request a return authorization, please contact Customer Service. If approved, you will receive a free shipping label to send the returned product to the Puraclenz Service Center.
Are there any items that are non-returnable?
Certified Refurbished Purifiers are Final sale - not eligible for 30-day money back guarantee or site wide promotional discounts. Replacement Parts are Final sale - not eligible for 30-day money back guarantee. Replacement Parts include: Core 750 Filter, Recharge Cell, Core 750 Lamp, Photon Pre-Filter. Subscription: All subscriptions are Final Sale after order is processed and shipped.
How will I receive my refund?
All returns must be cleared by the return center before a refund is issued. Once a return is cleared by the center, refunds are made within ten business days to the credit card on file.
Who pays for return shipping?
If approved, you will receive a free shipping label to send the returned product to the Puraclenz Service Center. Express shipping charges are not eligible for a refund.
Editor's Take
So here's the thing about Puraclenz - they're basically taking technology that NASA used on the International Space Station and shrinking it down for your living room. Which is kind of wild when you think about it.
The company makes air and surface purifiers using advanced PCO (photocatalytic oxidation) technology that's scientifically proven to combat mold, viruses, bacteria, and allergens. But unlike those HEPA filter machines you're constantly buying replacement filters for, Puraclenz works differently. It purifies without costly HEPA filters, covering up to 3,000 sq ft - that's basically your entire house or a decent-sized office space.
The tech itself is pretty fascinating. It's 99.4% effective against MS2 bacteriophage virus mid-air, which is impressive. And here's what makes it different from those ionizers you might've heard horror stories about: Puraclenz air purifiers are certified ozone-free thanks to their patented PCO purifying technology, unlike other PCO purifiers that emit harmful ozone.
Founded in 2020 and headquartered in New Canaan, CT, the company is a small operation with 2-10 employees, but they've been growing fast. They doubled their revenue in 2023 to $4 million in their second full year of business. Not bad for a tech startup in a crowded market.
What's interesting is how they position themselves. Notice how most air purifiers talk about filtering particles? Puraclenz goes after the stuff on your surfaces too - countertops, furniture, fabrics. The Photon stops mold spore growth in the air and on surfaces with a 99.75% success rate against candida albicans on surfaces, plus it reduces odors and mycotoxins.
They've got a few different models depending on your space. You get customizable coverage, allowing you to adjust airflow to purify from 750 to 3,000 square feet. And they've thought about the little things - Dark Mode for your bedroom, Boost Mode for serious mold issues, and it runs quiet enough that you won't even notice it's there.
The pricing sits around $499-$599 depending on the model, which isn't cheap. But when you factor in that they offer a 30-Day Trial & 100% Refund Return Policy, it takes some of the risk out of trying it. Plus, the purifier is warranted against original defects in materials and workmanship for a period of 2 years from date of purchase.