QVC
QVC is a live social shopping company that redefines the shopping experience through video-driven commerce on every screen. Broadcasting to more than 350 million households in seven countries, QVC offers an ever-changing collection of products from beauty and fashion to home, electronics, and jewelry.
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QVC · Jun 21
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QVC · Jun 21
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QVC · Jun 14
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QVC · Jun 13
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QVC · Jun 07
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QVC · Jun 06
QVC weekly ad
View the most recent QVC ad to catch up on the latest specials, promotions and limited time offers.
QVC customer service
Use any of the convenient means below to contact QVC customer service.
| Phone | (888) 345-5788 |
| Web | https://www.qvc.com/content/information/customer-service.html |
Headquarters
1200 Wilson Drive
West Chester, PA 19380
(484) 701-1000
Returns
What is the return window?
QVC's return policy offers a 30-day return window for most items from the date of receipt. The 30-day period starts from when you receive the item, not when you ordered it.
Do I need a receipt to return an item?
QVC will still accept returns and exchanges even if you have misplaced your receipt. Just ensure you print your name, membership number, address, item number, order number, and the reason for returning the item.
Are there any items that are non-returnable?
Before you return certain types of goods, you need to call customer service. This includes flowers, live plants, foods shipped with dry ice, and large items that need special shipping arrangements, such as large exercise equipment or big TVs. Customized and personalized items may not be eligible for return.
How will I receive my refund?
You will get a refund of the purchase minus the handling and shipping fee and Q Return Label fee. If you're returning the item because it is defective and the damage was QVC's fault, you won't be charged the shipping and handling fees, and QVC won't deduct the Q Return Label fee. In other words, you'll get a full refund.
Who pays for return shipping?
You can send back return-eligible goods within 30 days of receiving the package, using the Q Return Label. The Q Return Label price depends on the weight of your parcel and ranges between $6.95 and $10.95, which is deducted from your QVC refund.
Editor's Take
So here's the thing about QVC-it's kind of wild how a company that launched in 1986 has managed to stay this relevant. Like, we're talking about a shopping channel that started when people were still figuring out VCRs, and now they're doing 24/7 livestreams on TikTok. That's not just survival, that's evolution.
QVC broadcasts to more than 350 million households in seven countries, which is honestly staggering when you think about it. But what really sets them apart isn't just the reach-it's how they've completely reimagined what they are. The company recently rebranded itself as a "live social shopping company" instead of just a TV shopping network, and that shift tells you everything about where retail is heading.
The numbers back this up too. In 2024, their total revenue hit $10 billion. And they're not just sitting on their laurels-they're producing more than 40,000 hours of content every year across various platforms. That's basically running a small TV network, except it's all shoppable.
What's really interesting is how they've managed the transition from traditional TV to streaming and social. They're on YouTube TV, Hulu Live, Roku, Amazon Fire TV, and now they've got this massive TikTok Shop presence. It's like they looked at where people actually spend their time and said, "okay, we'll meet you there." Smart move, especially since linear television viewing continues to decline.
And let's talk about their return policy for a second-30 days from the date you receive your order. Pretty standard, but they make it relatively painless with their Q Return Label system. Though heads up, you'll pay for return shipping unless the item's defective or they messed up.
The company's also got this interesting thing going with their Today's Special Value deals. Every day since 1987, they've offered one item at an exceptionally low price good for that day until 11:59 p.m. ET. It's basically the OG daily deal before that became every retailer's playbook.
But probably the most fascinating thing? Over 9,000 social media influencers have requested relationships with QVC Group. They're literally subdividing their big Studio Park sets for different platforms-a set for Facebook, one for YouTube, one for Instagram. It's this weird full-circle moment where the original home shopping network is now the blueprint for social commerce.