Record Roots
Record Roots creates innovative vinyl display frames and storage solutions that allow collectors to showcase their album art on walls while keeping records easily accessible and damage-free.
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Record Roots · Jul 12
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Record Roots · Jul 08
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Record Roots · Jul 05
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Record Roots · Jul 03
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Record Roots · Jun 28
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Record Roots · Jun 26
Record Roots customer service
Use any of the convenient means below to contact Record Roots customer service.
Headquarters
Project Cactus LLC
30 N. Gould St., STE. R
Sheridan, WY 82801
[email protected]
Returns
What is the return window?
Items must be returned within 30 days of the order being placed, though orders placed after November 1st 2024 can be returned until January 30th 2025 due to their extended holiday return window.
Do I need a receipt to return an item?
Yes, you must include your order number and proof of purchase in your email when contacting them to arrange a return.
Are there any items that are non-returnable?
To be eligible for a return, items must be in brand new, unused condition, with all original packaging and tags intact. All items appear to be returnable if they meet these conditions.
How will I receive my refund?
If approved, a refund will be issued to your original payment method within a few business days. If you haven't received your refund within 10 business days of approval, check your bank or credit card account as it may take time before the refund is officially posted.
Who pays for return shipping?
You'll be responsible for the return shipping costs, and they strongly recommend using a tracked service. Any shipping costs are non-refundable.
Editor's Take
Record Roots isn't your typical vinyl company-it's basically what happens when someone gets tired of beautiful album art sitting hidden in milk crates. The whole thing started because, let's be honest, vinyl records come with some of the most gorgeous artwork ever created, but we never actually get to see it unless we're actively playing the record.
So Record Roots created these expandable fabric frames that let you display your vinyl collection right on your wall. Think of it as turning your favorite albums into rotating art installations. The frames are patent pending and expandable, measuring about 29.5" x 54.5" each. But here's the clever part-they're designed to be damage-free, using 3M Command Strips instead of nails or screws.
The company ships everything from Philadelphia, and they've got this whole system down. Orders placed before 10 AM EST ship the same day (Monday through Friday, excluding holidays), which is pretty impressive for a smaller operation. They're not just doing frames either-they've expanded into vinyl storage systems and even carry bags for transporting records.
What's interesting is how they've positioned themselves. The founder talks about designing these products for personal use first, then being "delighted other collectors are enjoying them." That kind of authentic, collector-to-collector approach seems to resonate with their customer base, based on the reviews I've seen.
The pricing reflects that they're targeting serious vinyl enthusiasts rather than casual listeners. These aren't impulse purchases-they're investments for people who really care about their record collections and want to showcase them properly. And honestly, in a world where streaming dominates, there's something refreshing about a company that celebrates the physical, visual aspect of music ownership.