Red Roof
Red Roof is an award-winning economy hotel chain with over 600 properties globally, offering upscale economy accommodations at value prices. Known for being pet-friendly and providing modern amenities, Red Roof serves millions of guests annually across multiple brands including Red Roof Inn, Red Roof PLUS+, The Red Collection, and HomeTowne Studios.
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Red Roof · Jun 22
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Red Roof · Jun 17
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Red Roof · Jun 15
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Red Roof · Jun 01
Red Roof customer service
Use any of the convenient means below to contact Red Roof customer service.
| Phone | (800) 733-7663 |
| Web | https://www.redroof.com/contact-us |
| [email protected] |
Red Roof jobs
At Red Roof, we want our employees to continue to learn and grow. To help our employees continue to better themselves and reach their goals we provide educational assistance through our tuition reimbursement and debt free education programs.
View current Red Roof jobs
Headquarters
7815 Walton Parkway
New Albany, OH 43054
(614) 744-2600
[email protected]
Returns
What is the cancellation policy?
Generally, most Red Roof properties allow guests to cancel their reservations without a penalty if the cancellation occurs within a set window, often twenty-four to forty-eight hours prior to the scheduled arrival date. The cancellation policy is detailed at the bottom of your online reservation confirmation.
Do I need a receipt or confirmation number?
You can retrieve your confirmation number for your reservation by contacting the hotel property directly or calling 1-800-RED-ROOF.
What if I find a lower rate elsewhere?
If you find a better rate, Red Roof will match it plus give you a future free night through the Red Roof RediPromise, which is good for all guest room reservations at any Red Roof Inn, Red Roof PLUS+, The Red Collection and HomeTowne Studios by Red Roof hotels in the United States.
Can I get a refund if I'm not satisfied?
Typically Red Roof Inn has a policy stating that if you check into your room and have an issue requiring you to leave, you can request a refund within the first 15 minutes of your stay.
Are there non-refundable rates?
Please note that certain rates or special offers are not eligible for cancellation or change. Check the details thoroughly for any such conditions prior to making your reservation.
Editor's Take
So here's the thing about Red Roof-it's basically the hotel chain that figured out how to make budget travel not feel, well, budget. And honestly? That's kind of a big deal.
Founded in Columbus, Ohio back in 1973, Red Roof has grown into something way bigger than anyone probably expected. We're talking over 600 properties globally now, with more than 700 locations when you count all their different brands. That's a lot of red roofs.
But what really sets them apart is this whole "Upscale Economy" thing they've pioneered. It's not luxury, and they're not pretending to be. Instead, they've carved out this sweet spot where you get clean, comfortable rooms with modern amenities-think flat-screen TVs, free Wi-Fi, granite countertops-without the sticker shock. They invested $150 million starting in 2013 to upgrade hotels nationwide with their NextGen room design, featuring wood-like flooring, upgraded bedding, wireless internet, flat screen TVs, granite countertops, and vessel sinks. That's serious money for a budget brand.
And then there's the pet thing. Red Roof is a pet-friendly hotel chain, which means your furry friend isn't just tolerated-they're actually welcome. First pet stays free. Try finding that at most hotels without paying through the nose.
The brand's evolved too. They've got Red Roof Inn for your basic stays, Red Roof PLUS+ for a step up, The Red Collection for boutique city-center vibes, and HomeTowne Studios for extended stays. Four brands under one roof (pun intended), each serving different traveler needs. Smart.
Notice how they've expanded internationally? They opened their first international location in Brazil in September 2015, then expanded to Japan in July 2016. That's not just growth-that's ambition.
The loyalty program, RediRewards, is actually pretty generous compared to competitors. You earn points that actually add up to something, and members get exclusive rates. Plus, you can call their reservations line at 1-877-843-7663 anytime between 7 AM and 2 AM EST if you need help.
Look, Red Roof isn't trying to be the Ritz. But for road trippers, business travelers on a budget, families who'd rather spend money on experiences than overpriced hotel rooms, or anyone traveling with pets-it's become a genuinely solid option. They've basically proven you don't have to sacrifice quality to save money. And in today's travel landscape, that matters more than ever.