Redken
Professional hair care, hair styling, and color brand that creates science-based products for salons and consumers worldwide.
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Redken · Sep 20
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Redken customer service
Use any of the convenient means below to contact Redken customer service.
| Phone | (800) 423-5280 |
| Web | https://www.redken.com/contact-us |
| Chat | Click to chat |
| [email protected] |
Redken jobs
Put your skills to work in a fast-paced, high-energy atmosphere as you collaborate with dynamic, creative professionals when you pursue a career at Redken. Redken leads the professional beauty industry with our street-smart products and passionate, talented people.
View current Redken jobs
Headquarters
10 Hudson Yards, 28th Fl
New York, NY 10001
(800) 423-5280
[email protected]
Returns
What is the return window?
If you are unsatisfied with a product, you may return it within 30 days of purchase with your original receipt.
Do I need a receipt to return an item?
Yes, you need your original receipt to return a product within 30 days of purchase.
Are there any items that are non-returnable?
We cannot accept returns on overly used products. We do not do exchanges.
How will I receive my refund?
Shipping and handling are not included in refunds. Please allow up to 7 business days for your return to be processed and payment refunded, excluding the cost of shipping your return, to your original form of payment.
How do I start a return online?
Click here to initiate your return. Enter your Order ID & email address to begin. Select the item(s) you would like to return. Print the return label and packing slip.
Editor's Take
Here's the thing about Redken-it's basically the hair world's science nerd who somehow became the coolest kid in class. Founded back in 1960 by a Hollywood actress and her hairdresser, they were the first company to take a scientific approach to hair and discover the formula that remains the alpha and omega of haircare: PROTEIN + MOISTURE + ACIDIC pH = HEALTHY HAIR. Pretty revolutionary stuff for the '60s.
What makes Redken different isn't just their lab-coat approach to beauty-it's how they've managed to stay relevant for over six decades. They're the #1 salon brand in the USA, which isn't exactly a small feat in an industry where trends change faster than you can say "balayage."
The brand's backbone is their professional focus. Unlike drugstore brands that try to be everything to everyone, Redken stays laser-focused on what salon professionals need. As a professional hair care, haircolor, and hair styling brand, Redken creates best-selling shampoos and conditioners, top rated stylers and men's hair products for all hair types, all hair textures and all hair needs. Their Shades EQ color line has become legendary among colorists-it's like the Swiss Army knife of hair color.
But here's where it gets interesting: Redken doesn't just make products and hope for the best. They explore all the different education Redken offers, from in person classes at the Redken Exchange to virtual certifications. They're constantly teaching stylists new techniques, which means when you sit in that salon chair, your stylist probably knows some Redken tricks you've never heard of.
The science angle isn't just marketing fluff, either. 63% of their global shampoo portfolio is at least 90% biodegradable, and 3-in-4 Redken haircare products are made in factories using 100% renewable energy. They're thinking about the future while perfecting the present.
And honestly? In a world where everyone's trying to DIY their hair with YouTube tutorials, there's something reassuring about a brand that's been quietly perfecting the chemistry of great hair for over 60 years.