Rhino Rack
Rhino Rack manufactures world-class roof racks, cargo boxes, bike carriers, kayak carriers, awnings, and outdoor adventure accessories. Born and proven in Australia since 1992, they provide durable, easy-to-use solutions for adventurers worldwide.
Rhino Rack customer service
Use any of the convenient means below to contact Rhino Rack customer service.
| Phone | (877) 744-6622 |
| Web | https://www.rhinorack.com/en-us/contact-us |
| [email protected] |
Rhino Rack jobs
At Rhino-Rack we offer rewarding careers with the chance to build up your skills and knowledge, plus opportunities for advancement. While we're most well-known for our great products, Rhino-Rack is also successful because of our amazing employees. We're always on the lookout for hard working, creative people to join our manufacturing and warehousing teams across Australia, USA and New Zealand.
View current Rhino Rack jobs
Headquarters
19822 E. 22nd Ave, Unit B
Aurora, CO 80011
(877) 744-6622
[email protected]
Returns
What is the return window?
Returns are accepted within 30 days of receipt when ordered from Rhinorack.com, maxtraxus.com or tredoutdoors.com.
Do I need a receipt to return an item?
The item should be new, unused and with all hardware and instructions. Reach out to [email protected] to obtain a RA number and a return shipping label. While not explicitly stated, obtaining an RA number suggests proof of purchase is required.
Are there any items that are non-returnable?
Unfortunately, we are not able to accept these items for return - the policy mentions this but specific items are not detailed in the available text.
How will I receive my refund?
If they meet the the above criteria, we will immediately process your full refund. If the items is damaged and/or missing components, there's still hope. We'll evaluate the return and let you know the appropriate refund for its condition. There is a restocking fee of $5 for items under $50 and $10 for items over $50 that will be applied to your refund.
Who pays for return shipping?
The cost of returning the defective product or components to the place of purchase will be borne by the person making the warranty claim. For regular returns, customers can reach out to [email protected] to obtain a RA number and a return shipping label, suggesting Rhino Rack may provide a label.
Editor's Take
So here's the thing about Rhino Rack - they're basically the Australian answer to "how do I get all my adventure gear on top of my car without it looking like a disaster?" And honestly, they've nailed it.
Founded back in 1992 by Rich Cropley in Sydney, this company started selling roof racks in Haberfield, NSW, and now they're shipping to over 60 countries. That's not nothing. What makes them different is this whole Aussie grit philosophy they've got going on - you know, that roll-up-your-sleeves, give-it-a-go attitude that actually translates into products that don't fall apart when you hit rough terrain.
Their Pioneer Platform is kind of their rockstar product. It won a Gold Award at the 2020 Good Design Award, which is cool, but more importantly, it's this modular system that lets you configure your roof rack however you want. Need to haul bikes? Done. Kayaks? Easy. A roof-top tent and a shovel? They've got you covered. The whole thing uses this patented Zwifloc channel nut system that basically means you can add, remove, or move accessories without having to dismantle your entire setup. Pretty clever, actually.
But it's not just about roof racks. They've expanded into awnings (the Batwing Awning is everywhere on overlanding Instagram), cargo boxes, bike carriers, and even roof-top tents. The Batwing sets up in under two minutes and gives you 270 degrees of shade - 11 square meters of coverage. For anyone who's ever tried to set up a traditional awning in the wind, that's a game-changer.
Here's what's interesting: Rhino Rack got acquired by Clarus Corporation in 2021 for about $198 million. Clarus also owns brands like Black Diamond and Sierra, so they're clearly betting big on the outdoor adventure market. For the trailing twelve months before acquisition, Rhino Rack was pulling in around $90 million in sales, with about 80% from Australia and New Zealand and 20% from North America. Since then, they've been pushing hard into the US market.
The company's also got this conservation angle - they support rhino conservation efforts (hence the name), and founder Rich Cropley even traveled to Zimbabwe to visit the rhinos they've helped protect. They've also removed all plastic packaging from their Pioneer products, which is a nice touch in an industry that's not always known for environmental consciousness.
Their US operation runs out of Aurora, Colorado, and while they don't do retail from their warehouse, they've got a massive network of authorized dealers. The products aren't cheap - you're looking at several hundred to over a thousand dollars for a complete setup - but the warranty is solid. Five years for Pioneer platforms and roof racks, lifetime for certain crossbar systems like the Vortex and Heavy Duty lines.
One thing that comes up a lot in reviews is installation. Some of their systems, like the Backbone mounting system, require drilling into your roof. That's not for everyone. But the trade-off is a rock-solid mount that can handle serious weight - we're talking roof-top tents, full gear loadouts, the works.
The vibe they're going for is pretty clear: "Make Space for Adventure." It's not about being the cheapest option; it's about being the option that doesn't fail you when you're three hours from civilization. And based on the overlanding community's adoption of their gear, they're delivering on that promise.