Riley Home
Riley Home is a direct-to-consumer luxury bedding and bath brand offering high-quality linens manufactured in Portugal at attainable prices.
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Riley Home · Jun 22
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Riley Home · Jun 16
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Riley Home · Jun 14
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Riley Home · Jun 11
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Riley Home · Jun 08
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Riley Home · Jun 06
Riley Home customer service
Use any of the convenient means below to contact Riley Home customer service.
| Phone | (833) 745-3946 |
| Web | https://rileyhome.com/contact |
| [email protected] |
Riley Home jobs
Riley was built from a belief that everyone should be able to experience refined, relaxed luxury - at home and beyond. We're ever-evolving yet remain devoted to creating products that are steadfast in quality and steeped in the tradition of family-run textile mills in small towns across Portugal, the US, and globally. As a team, we champion unparalleled craftsmanship, innovative design, and outstanding customer service - all while wearing a bathrobe.
View current Riley Home jobs
Headquarters
277 Park Ave
New York, NY 10172
(877) 745-3946
[email protected]
Returns
What is the return window?
Riley accepts returns on eligible items within 60 days of your purchase. To be eligible, items must be in new or gently used condition, in their original packaging, and postmarked for return within 60 days of delivery receipt.
Do I need a receipt to return an item?
Items must be in their original packaging and postmarked for return within 60 days of delivery receipt. While a receipt isn't explicitly mentioned, having your order information would facilitate the return process.
Are there any items that are non-returnable?
All Last Chance items are final sale and are not refundable or exchangeable. Riley doesn't accept returns of orders that were made to Hawaii or Alaska.
How will I receive my refund?
If you return an item, you'll receive a refund for the item's total value at the time of purchase in the original method of payment, minus a $9.99 handling fee.
Who pays for return shipping?
Riley does not provide refunds for return shipping. Customers are responsible for return shipping costs.
Editor's Take
Riley Home isn't your typical bedding company-and honestly, that's exactly what makes it interesting. The brand positions itself as "a direct to consumer lifestyle brand challenging the status quo in the bedding, bath and soft home industry," which sounds like marketing speak until you dig into what they're actually doing.
Here's the thing: their exclusive relationships with the finest factories in Portugal and beyond allow them to provide the finest products of the highest quality at attainable prices. That's not just fluff-Portugal has been a textile powerhouse for generations, and Riley's tapped into that heritage in a way that feels both authentic and accessible.
What caught my attention is their approach to luxury. They describe it as "The best $1000 sheets that $199 can buy," which is bold but seems to resonate with customers. Their spa towels were recognized as the Best Bath Towel by Wirecutter, the New York Times' prestigious independent consumer products review organization, and voted "Best Spa-Style Towel" by GQ. That's some serious third-party validation.
The brand was founded by former Net-a-Porter senior executive Heather Kaminetsky, a fashion e-commerce veteran who has turned her eye to the home category. You can see that fashion background in their attention to detail and customer experience-they even offer monogramming on nearly all products, which adds that personal touch luxury brands are known for.
But Riley's not without its challenges. Customer reviews on Trustpilot show 28 reviews with mixed experiences, particularly around customer service response times and product durability. Some customers report excellent quality, while others have had issues with items falling apart after a few months.
The company operates purely direct-to-consumer, which means they can control the entire experience from manufacturing to delivery. They offer ground shipping (1-5 business days) and 2-Day shipping, with processing times up to 3 days. It's a model that works well when everything goes smoothly, but can be frustrating when issues arise.
What's refreshing is their transparency about quality and sourcing. Riley's fourth-generation family-owned textile mills across Europe guarantee a commitment to craftsmanship and ultimately, to the customer. In an industry where many brands are vague about manufacturing, Riley's openness about their Portuguese partnerships feels genuine.