RIMOWA

RIMOWA is a luxury luggage manufacturer founded in 1898 in Cologne, Germany, known for its iconic grooved aluminum suitcases and premium travel accessories. The company offers a lifetime guarantee on suitcases and combines German craftsmanship with innovative design.

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RIMOWA customer service

RIMOWA customer service

Use any of the convenient means below to contact RIMOWA customer service.

RIMOWA jobs

RIMOWA jobs

Welcome to RIMOWA, the first German Maison of the LVMH Group. We are a global lifestyle brand with a mission to create the essential tools for a lifetime of travel. For more than 120 years, we've dedicated ourselves to develop unique products where function coexists with luxury, heritage with innovation, and craftsmanship with design.

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location

Headquarters

Richard-Byrd-Str. 13
50829 Cologne, Germany
[email protected]

Returns

What is the return window?
You are entitled to return all products from the RIMOWA online shop and RIMOWA stores within 30 days of receiving the merchandise for full reimbursement, provided the merchandise is complete, unused, and undamaged.

Are there any items that are non-returnable?
Personalized tags cannot be returned or exchanged. Items must be returned unused, undamaged, and packaged in their original box.

How will I receive my refund?
RIMOWA will email you to confirm your return has been received and processed. Once inspected, all eligible returns will be refunded within 10-14 business days from the date the return is validated by the RIMOWA team.

Can I return online purchases in-store?
Currently, it is not possible to return merchandise purchased online at one of our RIMOWA stores. In addition, if you have made a purchase using the click and collect option, returns for this order can only be processed in stores, within the same country of purchase.

Who pays for return shipping?
Returns are complimentary using the prepaid return label provided by RIMOWA in your account. We recommend using the prepaid return label.

RIMOWA hours

RIMOWA hours

Sunday 12:00pm - 6:00pm
Monday 10:00am - 6:00pm
Tuesday 10:00am - 6:00pm
Wednesday 10:00am - 6:00pm
Thursday 10:00am - 6:00pm
Friday 10:00am - 6:00pm
Saturday 10:00am - 6:00pm

Hours may vary by location and be modified due to holidays or events. Be sure to verify the current operating hours for your local RIMOWA.

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Editor's Take

So here's the thing about Rimowa - it's basically the luggage brand that turned suitcases into status symbols, and honestly? They kind of earned it.

Founded way back in 1898 in Cologne, Germany, this isn't some flash-in-the-pan luxury label trying to cash in on travel trends. The company was founded in 1898, in Cologne, Germany, and Rimowa suitcases are widely known for their parallel aluminium grooves, which you've probably seen rolling through every major airport from JFK to Changi. Those grooves aren't just for show - they're part of what makes these cases ridiculously durable.

But let's talk about what really sets Rimowa apart. In 1937, they did something pretty revolutionary: they made the first aluminum suitcase. Think about that for a second - while everyone else was still lugging around heavy leather trunks, Rimowa was basically saying "what if we made luggage that doesn't weigh as much as a small child?" And then in 2000, they did it again with polycarbonate cases. In October 2016, LVMH purchased an 80% stake in Rimowa, which tells you everything about where this brand sits in the luxury ecosystem.

Here's what's interesting though - these aren't just pretty cases. RIMOWA offers a lifetime guarantee for new suitcases purchased from July 25, 2022, covering all functional aspects. A lifetime guarantee on luggage? That's basically unheard of. Most suitcases are lucky to survive three international trips without a wheel falling off.

The price tag is steep, sure - we're talking $1,500+ for many models. But when you consider that most of the nearly 200 work steps it takes to produce a suitcase are performed by hand at their facilities in Germany, Czech Republic, and Canada, you start to understand why. This isn't mass-produced stuff churned out in some anonymous factory.

And lately? Rimowa's been getting interesting. They've collaborated with Supreme, Off-White, Dior - basically every streetwear and fashion brand that matters. It's this weird intersection of heritage craftsmanship and hype culture that somehow just works. You'll see a 70-year-old executive with a classic aluminum Rimowa standing next to a 25-year-old influencer with a transparent polycarbonate collab piece, and both make perfect sense.

The grooved aluminum design has become so iconic that you can spot a Rimowa from across a baggage claim. And in a world where most luggage looks basically identical, that's worth something. Whether it's worth the price is up to you, but there's a reason these cases have been trusted by travelers for over 120 years.