Rocky Mountaineer
Rocky Mountaineer is a luxury rail-tour company operating scenic train journeys through the Canadian Rockies and American Southwest, offering all-daylight travel with glass-dome coaches, gourmet dining, and award-winning service on routes through British Columbia, Alberta, Colorado, and Utah.
Rocky Mountaineer customer service
Use any of the convenient means below to contact Rocky Mountaineer customer service.
| Phone | (800) 653-4105 |
| Web | https://www.rockymountaineer.com/contact-us |
| [email protected] |
Rocky Mountaineer jobs
Our reason for working at Rocky Mountaineer is simple - to be the creators of life-changing experiences, not just for our guests, but also for our team members. Join our team and build your career alongside an incredibly talented global team of passionate, energetic, diverse, and fun individuals who have helped us become a world-renowned leader in luxury train travel.
View current Rocky Mountaineer jobsHeadquarters
1100-980 Howe Street
Vancouver, BC V6Z 0C8
(604) 606-7200
[email protected]
Returns
What is the refund window?
Rocky Mountaineer's cancellation policy is quite clear - 100% non-refundable if cancelled up to 45 days prior to departure. This is a strict policy with limited flexibility for passenger-initiated cancellations.
Are there any items that are non-refundable?
All bookings are subject to cancellation fees based on timing. Rocky Mountaineer may, in its sole discretion, cancel a tour or portion of a tour at any time, prior to departure. Other than as a result of force majeure, Rocky Mountaineer will repay the deposit or charges for the tour or, where appropriate, a reasonable pro rata share thereof. Force majeure events (like pandemics) may result in credits rather than refunds.
How will I receive my refund?
If Rocky Mountaineer cancels your tour (not due to force majeure), refunds are typically processed back to the original payment method. However, during extraordinary circumstances, the company may offer travel credits instead of cash refunds.
How do I start a refund online?
To initiate any cancellation or modification, you must contact Rocky Mountaineer directly through their reservations team at [email protected] or by calling their customer service line. Written notification is required for all cancellation requests.
Editor's Take
So here's the thing about Rocky Mountaineer-it's basically the train journey that makes you rethink what luxury travel actually means. We're talking about glass-domed coaches winding through some of the most jaw-dropping scenery in North America, where the journey genuinely becomes more important than the destination.
The Rocky Mountaineer is a Canadian rail-tour company based in Vancouver that operates luxury scenic trains on four rail routes in British Columbia, Alberta, Colorado, and Utah. And when they say luxury, they mean it. This isn't your average commuter rail experience-think gourmet meals, hand-crafted cocktails, and attentive hosts who actually know the stories behind every mountain peak and canyon you pass.
What's kind of fascinating is how this whole thing started. Originally, it began as a once-weekly Via Rail Canada daytime service between Vancouver, Calgary, and Jasper. The first departure was on May 22, 1988, with a special train for the travel industry. But after the government decided the private sector could do better, it became the privately-owned operation it is today. And honestly? They've crushed it. Rocky Mountaineer has been awarded the "World's Leading Travel Experience by Train" at the World Travel Awards seven times for its GoldLeaf service.
The routes are where things get really interesting. You've got the classic Canadian routes-Vancouver to Banff, Vancouver to Jasper, and the newer Passage to the Peaks between Banff and Jasper. But they've also expanded into the American Southwest with the Rockies to the Red Rocks route between Denver and Moab. Each one offers something completely different, from the engineering marvel of the Spiral Tunnels to the vibrant red rock formations of Utah.
Here's what makes it different from regular train travel: it's daylight-only. No sleeping cars, no overnight segments. You travel during the day when you can actually see the scenery, then stop at hotels for the night. Moving along at a leisurely pace that averages just 30 mph toward Jasper, Banff or Lake Louise, Rocky Mountaineer vacations put Canada on display. It's slower, more deliberate, more about soaking it all in.
The service levels matter here. Most people go for GoldLeaf-those are the bi-level dome coaches with dining on the lower level and panoramic views up top. But there's also SilverLeaf, which is single-level domes that still give you incredible views without quite the same price tag. Either way, you're getting regionally-inspired cuisine, complimentary drinks, and those massive windows that basically put you inside the landscape.
And look, this isn't budget travel. Packages typically run several thousand dollars per person. But when you consider what's included-the train journey, hotels, meals onboard, and the fact that you're seeing wilderness areas you literally can't access any other way-it starts making sense. Plus, there's no single supplement, which is pretty rare for luxury travel.
The company's been around for over 30 years now, and they've figured out how to make train travel feel both nostalgic and completely modern. For over 30 years, we have been creating journeys of a lifetime onboard our luxury trains through the Canadian Rockies, and now the American Southwest - and our guests have been at the heart of it all.
Bottom line? If you've ever wondered what it's like to travel through mountain wilderness in genuine comfort, watching the landscape unfold at a pace that actually lets you appreciate it, this is probably your answer. It's not for everyone-some people would rather fly and get there faster. But for those who get it, Rocky Mountaineer is kind of the gold standard.