ROKA
ROKA is an independent performance eyewear brand from Austin, Texas that creates prescription eyeglasses and sunglasses with cutting-edge sport performance technology for active lifestyles.
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ROKA · Jun 02
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ROKA · Jun 01
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ROKA · May 27
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ROKA · May 25
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ROKA · May 23
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ROKA · May 12
ROKA customer service
Use any of the convenient means below to contact ROKA customer service.
| Phone | (877) 985-7652 |
| Web | https://support.roka.com/en-US |
| [email protected] |
Headquarters
2214-A West Braker Lane
Austin, Texas 78758
(877) 985-7652
[email protected]
Returns
What is the return window?
ROKA offers returns within 30 days of receipt for most items. There is a small restocking fee for returns.
Are there any items that are non-returnable?
Prescription eyewear (sunglass or optical) and customized USAT uniforms are final sale. Outlet Store and final sale items may be restricted to exchanges or store credit only.
How will I receive my refund?
Refunds typically take 12 - 15 business days to process. Returns are typically processed within 3 - 5 business days after the warehouse receives the product, and you will receive an email once your refund or exchange is processed.
How do I start a return online?
Customers with orders within the continental US, Alaska, and Hawaii can start their return through the self-service portal. Provide the requested information on the ROKA website and print the prepaid return shipping label.
Who pays for return shipping?
ROKA provides prepaid return shipping labels for returns within the continental US, Alaska, and Hawaii.
Editor's Take
So here's the thing about ROKA-they're basically what happens when two Stanford swimmers get fed up with crappy sports eyewear and decide to do something about it. Founded in a garage in Austin, Texas by two former Stanford All-American swimmers, this isn't your typical "we started in Silicon Valley" story.
What makes ROKA different? It's all about that grip. Their GEKO grip technology means your glasses actually stay put when you're sweating buckets or doing burpees. And trust me, if you've ever had glasses slide down your nose mid-workout, you know how game-changing this is.
The company's got some serious street cred too. In just four years they've earned more than 30 patents and their athletes have won everything from Olympic gold in triathlon and speed skating to multiple Tour de France cycling stages. That's not just marketing fluff-that's real performance validation.
But here's what I really appreciate: they're not trying to be everything to everyone. They're an independent performance eyewear brand from Austin, Texas that knows exactly what they do well. They've created a new category of prescription eyeglasses and sunglasses by bringing proven, cutting-edge sport performance tech to everyday eyewear.
The pricing sits in that sweet spot where it's not cheap, but it's not ridiculous either. Prescription glasses start at $215, which honestly isn't bad when you consider the tech that goes into them. Plus, their direct-to-consumer model allows them to cut out the cost of retail showrooms.
And they get the whole athlete thing right. Athletes had a say in the design and construction of ROKA's frames, which explains why they actually work for active people instead of just looking like they should.