Rugs.com
Rugs.com is a family-owned online retailer specializing in discount area rugs with over 100,000 styles to choose from. They offer 24/7 customer service, free shipping, and a 30-day return policy with free return shipping.
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Rugs.com · Dec 01
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Rugs.com · Nov 30
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Rugs.com · Nov 27
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Rugs.com · Nov 26
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Rugs.com · Jul 10
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Rugs.com · Jul 08
Rugs.com weekly ad
View the most recent Rugs.com ad to catch up on the latest specials, promotions and limited time offers.
Rugs.com customer service
Use any of the convenient means below to contact Rugs.com customer service.
| Phone | (800) 818-4097 |
| Web | https://rugs.com/customer-service |
| Chat | Click to chat |
| [email protected] |
Rugs.com jobs
Rugs.com is on a mission to deliver affordable style to every home, and we need a talented team on our side. Are you ready to take the next step in your career?
View current Rugs.com jobs
Headquarters
3425 Hwy 21
Fort Mill, South Carolina 29715
(800) 818-4097
[email protected]
Returns
What is the return window?
Rugs.com offers free shipping on returns within 30 days of you receiving your order within the contiguous United States. They do not charge a restocking fee if rugs are returned within 30 days of receiving, but returns received after 30 days will incur a restocking fee.
Do I need a receipt to return an item?
If your order was received within the last 30 days and is eligible for return, you can use Self-Service Returns to get your return label and updates when your return is received and your refund is processed. This suggests you need order information but not necessarily a physical receipt.
Are there any items that are non-returnable?
Uni-Cleaner is not returnable and final sale items are not returnable. While customers can make changes or have a rug altered by a professional, this will invalidate the 30 days return policy and warranty.
How will I receive my refund?
Refunds are processed within 10 business days after we receive your return package. Refunds are processed back to your form of payment.
Who pays for return shipping?
Rugs.com is proud to offer free shipping on returns within 30 days of you receiving your order - they pay for the return shipping if the rug doesn't work out. Items delivered to Alaska, Hawaii, Puerto Rico & US Virgin Islands are not eligible for free returns.
Editor's Take
So here's the thing about Rugs.com-they've basically turned rug shopping into something that doesn't make you want to pull your hair out. And trust me, that's saying something.
They're a family-owned business with over 60 years of experience, which means they've been doing this since before your parents were probably even thinking about home décor. With over 100,000 rugs to choose from, you're not exactly going to run out of options. But here's what really sets them apart-all rugs ship within 24-48 hours. In a world where everything seems to take forever to arrive, that's pretty refreshing.
The return policy is where they really shine though. They offer free shipping on returns within 30 days, and get this-they pay for the return shipping if the rug doesn't work out. That's not just customer service; that's confidence in what they're selling.
What caught my attention is their customer support setup. They offer 24/7 chat and email customer service, plus their phone line is available around the clock. When you're dealing with something as personal as home décor, having someone available when you need them matters.
With millions of rugs shipped, you've probably seen one of their rugs in friends' homes or on TV shows and movies without even realizing it. They've got that kind of reach, but they've managed to keep that family business feel. They regularly offer sales with up to 80% off retail, which means you can actually afford to make your space look like those Pinterest boards you've been saving.
The whole operation feels like they've figured out how to make rug buying less intimidating and more accessible. And honestly, in a world where decorating your home can feel overwhelming, that's exactly what most of us need.