R.W. Flame
R.W. Flame is a leading manufacturer of electric fireplaces, fire pits, grills, ice makers, and other home heating appliances founded in 2017.
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R.W. Flame · Jun 04
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R.W. Flame · May 27
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R.W. Flame · May 14
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R.W. Flame · May 07
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R.W. Flame · Apr 15
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R.W. Flame · Apr 09
R.W. Flame customer service
Use any of the convenient means below to contact R.W. Flame customer service.
| Phone | (818) 468-1498 |
| Web | https://www.rwflame.com/pages/contact-us-1 |
| [email protected] |
Returns
What is the return window?
You can return most items from our store for a refund or store credit within 30 days of delivery.
Do I need a receipt to return an item?
While not explicitly stated for receipts, items returned must be in their original packaging or acceptable packaging and all accessories in the original shipment. Please get in touch with Customer Service at [email protected], indicating the item(s) you would like to return and why.
Are there any items that are non-returnable?
The policy doesn't specify non-returnable items, but for damaged or defective products, we require pictures or videos of defective/damaged items to process the return/refund.
How will I receive my refund?
We will track the process and issue the refund to your original payment method after receiving the package.
Who pays for return shipping?
If your order is within 30 days, we will offer a free return by issuing a prepaid return label. Return shipping costs will be deducted from your refund and may vary based on the return location. However, for damaged or defective products, we will send you a pre-paid shipping label.
Editor's Take
So here's the thing about R.W. Flame-they're basically the electric fireplace company that's been quietly building a solid reputation since 2017. Founded in 2017, the name itself tells a story: "R" stands for Robert, our founder's first name, and the name of our company, "Rowan Electric Appliance LLC", while "W" represents the last name of our founder, Wang. Pretty straightforward, right?
What's interesting is how they've positioned themselves in the market. Our founder, Mr. Wang, is a professional fireplace engineer, who poured his heart and soul into creating fireplace heating products with his passion for fire. And it shows-their fireplaces have become a favorite in homes across Europe and the United States.
The product range is actually pretty impressive. We're talking electric fireplaces, obviously, but also fire pits, grills, stoves, and more. R.W.FLAME stands out as a premier producer of home appliance, such as electric fireplace, ice maker, portable ac and BBQ grill etc. They've got that whole "bringing warmth to your space" thing down to a science.
But here's where it gets real-the customer service situation is... complicated. Based on customer reviews and complaints, RWFLAME.com has a generally negative reputation for customer service and product quality. That's not great, and it's something potential buyers should definitely know about. There are also issues with the company's advertising claims, which have been challenged by the Better Business Bureau.
On the flip side, they have a customer base of over 10,000 happy customers and counting, so clearly some people are having good experiences. The products themselves offer some solid features: realistic flame effects with various color options and adjustable flame speed, plus energy-saving modes and over-heating protection and auto-heat kill safety.
They sell through multiple channels too-Wayfair, Ebay, Overstock, Houzz, Walmart and Amazon-which gives you options for where to buy. And they do offer ONE YEAR warranty on their products.
The bottom line? R.W. Flame makes decent electric fireplaces and heating products, but you'll want to manage your expectations around customer service and maybe stick to buying through established retailers like Amazon or Wayfair where you've got additional buyer protection.