Sam Edelman

Sam Edelman is a contemporary lifestyle brand founded in 2004, offering women's shoes, apparel, and accessories that bridge the gap between aspirational luxury and attainability with timeless American elegance.

All Sam Edelman newsletters
Sam Edelman customer service

Sam Edelman customer service

Use any of the convenient means below to contact Sam Edelman customer service.

location

Headquarters

1325 Avenue of the Americas
New York, New York 10019
(888) 889-9609
[email protected]

Returns

What is the return window?
US-based customers can return unworn shoes for a refund or exchange within 30 days. Returns that have not been dropped off or shipped within 30 days will automatically expire.

Are there any items that are non-returnable?
Final sale items are not eligible for return or exchange. Shoes must be returned in their original shoe box. Only unworn shoes are eligible for return.

How will I receive my refund?
Your refund will be initiated immediately when using Happy Returns drop-off locations. It may take up to 3 weeks to process your return when mailing items back, and you'll receive notification if your return is approved.

Can I return online purchases in-store?
Yes, Sam Edelman offers the option to return or exchange online purchases in one of their Sam Edelman retail locations.

Who pays for return shipping?
Sam Edelman offers free returns and free exchanges with no hassles. They partner with Happy Returns to offer safe, contactless, and sustainable online returns and exchanges, with over 2,600 drop-off locations nationwide.

Sam Edelman hours

Sam Edelman hours

Sunday 12:00pm - 7:00pm
Monday 10:00am - 8:00pm
Tuesday 10:00am - 8:00pm
Wednesday 10:00am - 8:00pm
Thursday 10:00am - 8:00pm
Friday 10:00am - 8:00pm
Saturday 10:00am - 8:00pm

Hours may vary by location and be modified due to holidays or events. Be sure to verify the current operating hours for your local Sam Edelman.

Check my Sam Edelman hours

Editor's Take

Here's the thing about Sam Edelman-it's kind of the perfect example of what happens when decades of industry know-how meet an actual understanding of what women want to wear. Founded in 2004 by Sam and Libby Edelman (who'd already made their mark with the iconic Sam & Libby brand in the '80s), this isn't some flash-in-the-pan label. Sam spent 45 years working with everyone from Ralph Lauren to Kenneth Cole before launching his namesake brand, and that experience shows.

The brand's whole vibe is "aspirational luxury that won't require you to sell a kidney." You know those shoes that look expensive but don't actually cost $800? That's their sweet spot. They've mastered this balance between trendy and timeless-like, they'll have the fashion-forward stuff that feels very now, but also those core pieces that keep selling season after season. Their Gigi sandal became so iconic it's basically a household name, and they've sold over 5 million pairs of their bow ballet flats. Five million.

What's interesting is how they've expanded beyond just footwear. Started with shoes, obviously, but now they're doing dresses, denim, outerwear-basically building out a complete lifestyle brand. And it's working. The company's owned by Caleres (the folks behind Famous Footwear), which gives them serious distribution muscle. You'll find Sam Edelman at Nordstrom, Zappos, Amazon, and about 250 wholesale partners in Italy alone.

They've got 13 flagship stores scattered across the US in places like SoHo, Beverly Hills, and Palm Beach, plus they're expanding internationally-Hong Kong, Dubai, you name it. The brand celebrated its 20th anniversary in 2024 with a campaign featuring Kylie Jenner, which tells you something about where they're positioning themselves. Not too stuffy, not too fast-fashion. Just that middle ground where quality meets accessibility.

The design philosophy? Sam calls it "irreverent and whimsical," inspired by timeless American elegance. Basically, they're not taking themselves too seriously, but they're also not cutting corners. And honestly, in a market where you're either ultra-luxury or ultra-cheap, that middle lane is surprisingly hard to nail. But after two decades and millions of pairs sold, they've pretty much figured it out.