Samsonite
Samsonite is the world's leading luggage brand, offering durable and innovative travel bags, business cases, backpacks, and travel accessories. Founded in 1910, the company combines style with cutting-edge design technology.
Samsonite customer service
Use any of the convenient means below to contact Samsonite customer service.
| Phone | (855) 956-4598 |
| Web | https://shop.samsonite.com/contact-us.html |
| [email protected] |
Samsonite jobs
Samsonite is the worldwide leader in superior travel bags, luggage, and accessories combining notable style with the latest design technology and the utmost attention to quality and durability. For more than 100 years, Samsonite has leveraged its rich design heritage to create unparalleled products that fulfill the on-the-go lifestyle needs of the business professional.
View current Samsonite jobsHeadquarters
575 West Street, Suite 110
Mansfield, MA 02048
(508) 851-1493
Returns
What is the return window?
Shop.samsonite.com guarantees total customer satisfaction. If you are not completely satisfied with your online purchase, you may return unused merchandise within 90 days of the original shipped date for a prompt refund.
Are there any items that are non-returnable?
Items must be returned in brand new, unused condition, with all hang tags and packaging intact. Merchandise must be returned to the point of purchase. We cannot accept online returns in-store.
How will I receive my refund?
Refunds will be issued in the original form of payment used to purchase the item. The original freight charges will not be reimbursed. Please allow 14 business days for us to process your return. Please allow 1 to 2 billing cycles for the credit to show up on your credit card statement.
Who pays for return shipping?
We offer easy return shipping with a pre-paid return label. A one time, once per order, cost of return shipping will be deducted from your refund. Shipping and handling charges are not refundable unless the product arrived damaged, or the incorrect product was shipped.
How do I start a return online?
Visit the Online Return Center to create a return. Follow the instructions to request a return authorization, entering your customer information to first locate the order, and then initiate the return process choosing the appropriate return reason. Print out the provided pre-paid return label and return authorization. Please place the return authorization paperwork inside the return package. This will allow for faster refund processing.
Samsonite hours
| Sunday | 10:00am - 7:00pm |
| Monday | 10:00am - 8:00pm |
| Tuesday | 10:00am - 8:00pm |
| Wednesday | 10:00am - 8:00pm |
| Thursday | 10:00am - 8:00pm |
| Friday | 10:00am - 8:00pm |
| Saturday | 10:00am - 8:00pm |
Hours may vary by location and be modified due to holidays or events. Be sure to verify the current operating hours for your local Samsonite.
Check my Samsonite hoursEditor's Take
So here's the thing about Samsonite-it's basically the luggage brand your grandparents trusted, your parents bought, and you're probably eyeing right now. And honestly? There's a reason for that.
Founded way back in 1910 in Denver, Colorado, Samsonite didn't just stumble into becoming the world's most recognized luggage brand. They earned it through a century-plus of actually giving a damn about innovation. We're talking about the company that introduced the first wheeled suitcase in the 1970s. Yeah, before that, people just... carried everything. Wild, right?
But what really sets Samsonite apart isn't just history-it's that they've never stopped evolving. Take their Cosmolite collection, made with this crazy-light Curv material that's somehow both feather-light and tough as nails. Or the spinner wheels that basically glide through airports like butter. These aren't just marketing gimmicks; they're genuine improvements that make travel less of a headache.
The brand portfolio is pretty impressive too. They own American Tourister (the budget-friendly option), TUMI (for when you're feeling fancy), Gregory (for the outdoor enthusiasts), and High Sierra. So basically, whether you're a backpacker, business traveler, or somewhere in between, they've got you covered.
Now, let's talk quality. Samsonite offers a 10-year warranty on most products, which tells you they're confident in what they're selling. And they should be-every piece goes through rigorous testing at full capacity before it hits shelves. Drop tests, wheel tests, handle tests-the works. It's why you'll see beat-up Samsonite bags still rolling through airports years after purchase.
The shopping experience is pretty straightforward. Their website is clean, their outlet stores offer solid deals, and customer service is available via phone, chat, or email. The 90-day return policy is generous compared to most luggage brands, though you'll pay return shipping unless something arrived damaged.
Here's what's kind of cool: Samsonite has managed to stay relevant without abandoning what made them great in the first place. They're not chasing every trend, but they're not stuck in the past either. The Proxis collection with its eco-friendly materials? That's forward-thinking. The classic hardside spinners? Still bestsellers for a reason.
Whether you're a frequent flyer who needs something bulletproof or a once-a-year vacationer who wants luggage that'll last a decade, Samsonite delivers. It's not the cheapest option out there, but it's rarely the most expensive either. It's that sweet spot of reliability, innovation, and trust that keeps people coming back generation after generation.