Sand Cloud
Sand Cloud is a beach and home lifestyle brand offering eco-friendly towels, blankets, apparel, and accessories. Founded in 2014, the company donates 10% of profits to marine conservation efforts and is known for its sand-resistant, quick-drying Turkish cotton towels.
Sand Cloud customer service
Use any of the convenient means below to contact Sand Cloud customer service.
| Phone | (888) 743-1619 |
| Web | https://www.sandcloud.com/pages/customer-support |
| [email protected] |
Headquarters
4629 Cass St PMB 52
San Diego, CA 92109
(888) 743-1619
[email protected]
Returns
What is the return window?
Sand Cloud allows customers to return items within 30 days if they are in new and unused condition.
Who pays for return shipping?
Customers are responsible for the cost of return shipping. Shipping and handling charges are nonrefundable.
Are there any items that are non-returnable?
Item categories such as jewelry, bikini bottoms, and straws are notably excluded from returns.
How will I receive my refund?
Refunds are credited back to your original payment method if approved.
How do I start a return online?
To start your exchange or return, use the link provided on their website. If you are wishing to return any apparel item for a refund, contact customer service for assistance at [email protected]. Exchanges can be done immediately through the link provided.
Sand Cloud hours
| Sunday | 10:00am - 6:00pm |
| Monday | 10:00am - 7:00pm |
| Tuesday | 10:00am - 7:00pm |
| Wednesday | 10:00am - 7:00pm |
| Thursday | 10:00am - 7:00pm |
| Friday | 10:00am - 10:00pm |
| Saturday | 10:00am - 10:00pm |
Hours may vary by location and be modified due to holidays or events. Be sure to verify the current operating hours for your local Sand Cloud.
Check my Sand Cloud hoursEditor's Take
So here's the thing about Sand Cloud - it's basically what happens when three friends decide they're tired of selling life insurance and want to do something that actually matters. Brandon Leibel and Steven Ford, both San Diego State grads from 2012, started with this wild idea about beach towels with built-in pillows. Yeah, that didn't work out. But instead of giving up, they pivoted to something way better.
Founded in 2014 on the beaches of Southern California, the company appeared on Shark Tank and proudly donates 10% of all profits to charitable organizations focused on marine conservation. That's not just marketing speak - their product range includes towels, blankets, clothing, accessories, and sunscreens, all designed with an environmentally-friendly approach, targeting eco-conscious consumers.
But let's talk about what makes these towels different. The signature product is a lightweight towel that resists sand and dries quickly. And people genuinely love them. You'll see reviews talking about how sand literally just falls off, how they dry insanely fast even in humid weather, and how they're way less bulky than traditional beach towels. The Turkish cotton construction isn't just for show - it actually performs.
After their Shark Tank appearance where they secured $200,000, the business grew to $7 million in annual revenue by 2018. Notice how they've expanded beyond just towels? They've got bath towels, party blankets (which are basically oversized versions), cover-ups, and even mineral sunscreen. The whole beach-to-bath lifestyle thing actually makes sense when you see the product line.
They've opened physical stores in Venice (2022), Pacific Beach (2024), and Irvine, with plans for more locations. Walking into one of these stores is kind of the point - you can actually feel the quality difference, see the vibrant patterns up close, and understand why people become repeat customers.
The sustainability angle is real, too. They offer free shipping on orders over $115 and promote customer satisfaction with a 100% happiness guarantee. But more importantly, when you buy from them, you're funding marine mammal rescue and rehabilitation programs. It's one of those rare cases where the feel-good mission and the actual product quality both deliver.
One thing worth mentioning - during busy sale periods, their customer service can get overwhelmed. Multiple sources mention delays in email responses and shipping issues during peak times. But they do seem to eventually make things right, often throwing in gift cards or upgraded shipping when there's a problem.
The Instagram game is strong with this one - over 913,000 followers - and for good reason. The aesthetic is on point, the user-generated content is everywhere, and the #SaveTheFishies hashtag has become genuinely recognizable in the beach lifestyle space.
What started as three guys living together, driving Uber to pay bills, and eating rice and beans to fund their dream has turned into a legitimate lifestyle brand with multiple retail locations and millions in revenue. And unlike a lot of "mission-driven" companies, Sand Cloud actually seems to walk the walk when it comes to ocean conservation.