Saucony
Saucony is a leading running shoe and athletic apparel brand founded in 1898, known for high-performance footwear including the popular Endorphin line and lifestyle Originals collection.
Saucony customer service
Use any of the convenient means below to contact Saucony customer service.
| Phone | (800) 282-6575 |
| Web | https://www.saucony.com/en/content?caid=cs-help |
| [email protected] |
Saucony jobs
1898 is where it all began. Since then, Saucony has become one of the world's leading running brands. Built on a legacy of performance, we serve our consumers across sport, style and the culture of running.
View current Saucony jobsHeadquarters
1400 Industries Road
Richmond, IN 47374
(800) 282-6575
[email protected]
Returns
What is the return window?
Saucony gladly accepts returns of unworn merchandise. For the holiday season, any products purchased after October 1, 2025, will be eligible for returns through January 31, 2026. Exchanges and returns are free!
Are there any items that are non-returnable?
Gifts with purchase are free, limited time gifts. These items cannot be returned or exchanged. If this item did not work for you, spread the love and give it to a friend!
How will I receive my refund?
Returns will be refunded to the original card used to purchase the item(s). Please allow two weeks for your return to be processed. You will receive an email to confirm a successful return. A credit should appear on your credit card, or original method of payment, within two billing cycles.
Can I return online purchases in-store?
Returns and Exchanges are accepted at any of our corporate Saucony stores. Please bring your order confirmation email and the original form of payment.
Who pays for return shipping?
Exchanges and returns are free! Original shipping charges incurred on your order are not refundable.
Editor's Take
Here's the thing about Saucony-they've been around since 1898, which is kind of wild when you think about it. That's 127 years of making running shoes, and somehow they've managed to stay relevant in an industry that's constantly chasing the next big innovation.
What's interesting is how they've positioned themselves. They're not trying to be everything to everyone. Instead, they've carved out this identity as a runner's brand-like, actually for runners, not just people who want to look athletic at brunch. Their Endorphin line has basically become legendary in the running community, especially the Speed and Pro models. These aren't your casual Sunday jog shoes; they're the kind of footwear that serious marathoners and track athletes geek out over.
But here's where it gets cool. Saucony hasn't forgotten their roots in the lifestyle space either. Their Originals line takes those vintage silhouettes from the '80s and '90s-the Jazz, the Shadow 6000-and reimagines them for people who appreciate retro aesthetics. It's that perfect blend of heritage and modern comfort that sneakerheads seem to love.
The company operates under Wolverine Worldwide now, which gives them the resources to compete with the big dogs while maintaining that slightly-underdog, runner-focused identity. And they've really leaned into the community aspect with their "Run as One" campaign and partnerships with running clubs across the country.
Their customer service setup is pretty solid too-phone support that's actually available seven days a week, live chat, email, and a headquarters in Richmond, Indiana that's been their home base for decades. They offer free returns and exchanges, which is basically table stakes these days but still appreciated when you're buying shoes online and hoping they fit right.
What strikes me most is their commitment to innovation without losing sight of what runners actually need. The PWRRUN cushioning technology, the carbon-fiber plates in their racing shoes-this stuff isn't just marketing fluff. Real athletes are setting PRs in these shoes. And at the same time, they're making sure their products are accessible, with price points that don't require taking out a second mortgage.
So yeah, if you're into running-whether that's 5Ks or ultras or just trying to stay in shape-Saucony's worth checking out. They've earned their reputation the old-fashioned way: by making good shoes and sticking around long enough to prove they're not going anywhere.