Schweitzer Linen
Schweitzer Linen is a family-owned luxury linen company established in Manhattan for over 50 years, specializing in high-quality bedding, bath linens, and custom home textiles sourced from Italy, Portugal, and France.
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Schweitzer Linen · Jun 21
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Schweitzer Linen · Jun 21
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Schweitzer Linen · Jun 19
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Schweitzer Linen · Jun 14
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Schweitzer Linen · Jun 07
Schweitzer Linen customer service
Use any of the convenient means below to contact Schweitzer Linen customer service.
| Phone | (800) 554-6367 |
| Web | https://schweitzerlinen.com/contact |
Headquarters
100-01 91st Avenue
Richmond Hills, NY 11418
(718) 805-2122
Returns
What is the return window?
You may return or exchange merchandise, in unused & unwashed original condition, within 30 days of receipt.
Do I need a receipt to return an item?
Please enclose a copy of the receipt and return it to the address found on the receipt. In the event you do not have a receipt, please send item to: Schweitzer Linen Returns 100-01 91st Avenue, Richmond Hills, NY 11418
Are there any items that are non-returnable?
Merchandise purchased on final sale, close-out items or custom ordered (like monogramming) is final. No exchange on washed or used merchandise.
Who pays for return shipping?
Return it to us insured (sorry, we cannot be responsible for non-delivery of uninsured packages and return expenses). Return shipping costs are non-refundable.
How will I receive my refund?
Credit will be issued within 30 days of receiving your return product, to the original form of payment.
Editor's Take
So here's the thing about Schweitzer Linen-it's basically what happens when old-world craftsmanship meets Manhattan sophistication, and somehow it actually works. This family-owned company has been Manhattan's go-to for luxury linens for over 50 years, which in New York retail terms is like surviving several ice ages.
What makes them different? Well, they're vertically integrated, meaning they control all aspects of production with no middle-men getting in the way. That's rare these days. Most companies just slap their label on whatever factory goods they can find, but Schweitzer actually designs and manufactures their own stuff. Their exclusive products come from Italy, Portugal, France and other countries around the world-we're talking about the kind of places where they still care about thread count and hand-finishing.
And speaking of thread count, they offer bed linens that boast up to an incredibly soft 1000 thread count. But here's what's interesting-they're not just about the numbers game. One of their great strengths is the ability to produce fully customized products, taking your color schemes and design ideas and executing them with the finest fabric possible. So if you've got some very specific vision for your bedroom that involves, say, a particular shade of sage green with hand embroidery, they can make it happen.
The company operates 3 locations in Manhattan, plus their online presence, which they launched in 1999 as one of the first retailers to set up a true e-commerce store. That's pretty forward-thinking for a traditional linen company. They've built quite the following too-92K followers on Instagram and 88K+ on Facebook.
But what really sets them apart is their approach to customer service. Their telephone lines are open 24 hours a day, 7 days a week, which is almost unheard of in retail these days. And 95% of all orders ship within 48 hours via ground service-that's efficiency you don't usually see from custom manufacturers.
The pricing reflects the quality, obviously. This isn't your Target bedding situation. But for people who understand the difference between mass-produced sheets and something that's actually crafted, it makes sense. They offer free shipping on orders over $200, which honestly, if you're buying luxury linens, you're probably hitting that threshold anyway.