Sears Parts Direct
Sears Parts Direct carries millions of appliance parts, snow blower, lawn & garden replacement parts, water filters and more from over 450 manufacturers, regardless of where you bought your product.
-
Sears Parts Direct · Jun 24
-
Sears Parts Direct · Jun 23
-
Sears Parts Direct · Jun 17
-
Sears Parts Direct · Jun 16
-
Sears Parts Direct · Jun 10
-
Sears Parts Direct · Jun 09
Sears Parts Direct customer service
Use any of the convenient means below to contact Sears Parts Direct customer service.
| Phone | (888) 873-3829 |
| Web | https://www.searspartsdirect.com/sa/contact-us |
| [email protected] |
Headquarters
510 W Parkland Dr
Sandy, UT 84070-6419
(888) 873-3829
[email protected]
Returns
What is the return window?
You can return most items within 60 days of the original order date.
Do I need a receipt to return an item?
Sears PartsDirect requires a return authorization number so we can process your return credit accurately and quickly. You need to find your order through their system using your order number and ZIP code.
Are there any items that are non-returnable?
Some parts can't be returned or refunded. That limitation is noted on the item's information page and during checkout.
How will I receive my refund?
Allow 3-5 business days for your financial institution to credit your account.
What if I received a damaged or incorrect item?
Inspect your order for damage as soon as it arrives. If you received damaged merchandise, please submit for your return within 10 days of receipt.
Editor's Take
So here's the thing about Sears Parts Direct-it's basically the unsung hero of the appliance repair world. While everyone's busy mourning the death of traditional Sears stores, this little corner of the empire has been quietly keeping America's appliances running for nearly three decades.
Sears PartsDirect has more than 7 million parts and accessories from more than 450 manufacturers and we offer more than 750,000 product schematics to help you find exactly what you're looking for. That's not just impressive-it's kind of mind-blowing when you think about it. They've got parts for that ancient Kenmore dishwasher your grandmother left you, and yes, even for that weird off-brand lawn mower you bought at a garage sale.
What really sets them apart is their "we don't care where you bought it" philosophy. No matter where you bought it, Sears Parts Direct has the right parts. Your Samsung fridge acting up? They've got you covered. That Whirlpool washer making weird noises? Yep, they probably have the exact part gathering dust in some warehouse, waiting for your call.
The customer reviews tell an interesting story. People either love them for saving their appliances or get frustrated with shipping costs and customer service wait times. The average hold time is more than 10 min. The longest wait times are on Monday, while the shortest are on Sunday. But here's the reality-when your dryer stops working and you need that specific heating element, you're probably willing to wait.
They've also embraced the DIY culture pretty well. In-house experts have created an extensive library of nearly 1,000 pieces of repair-related videos, repair guides, error code tables and articles. It's like having a repair manual for everything you own, which is honestly pretty cool in our throwaway culture.