Send Flowers
Send Flowers is an online flower delivery service offering same-day delivery on floral arrangements, gift baskets, plants, and balloons for various occasions including birthdays, anniversaries, sympathy, and more.
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Send Flowers · Jul 13
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Send Flowers · Jul 07
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Send Flowers · Jul 06
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Send Flowers · Jun 30
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Send Flowers · Jun 29
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Send Flowers · Jun 23
Send Flowers weekly ad
View the most recent Send Flowers ad to catch up on the latest specials, promotions and limited time offers.
Send Flowers customer service
Use any of the convenient means below to contact Send Flowers customer service.
| Phone | (800) 549-5670 |
| Web | https://www.sendflowers.com/contact.htm |
| [email protected] |
Headquarters
143 Mill Rock Rd E
Old Saybrook, CT 06475
(800) 549-5670
[email protected]
Returns
What is the return window?
You must contact Send Flowers within seven (7) days of the delivery date to request a refund or exchange for delivered products. You need to provide reasonable detail about your issue within this timeframe and return the product to them.
How will I receive my refund?
Send Flowers will either refund your money or redeliver a new product. They will issue you a full refund upon your request or agree on some other reasonable resolution to your delivery issue that is satisfactory to you.
What if I received a damaged or incorrect item?
If you are not satisfied with your flower or gift order, you can contact them 24 hours a day. If you are not satisfied with the timing of your delivery, you should contact them, and if your selected delivery time and/or date cannot or will not be met, they will contact you as soon as possible.
Who pays for return shipping?
If you paid extra for an expedited delivery feature and your selected delivery time and/or date cannot be met, SendFlowers.com will automatically refund your expedited delivery fee.
How do I start a return online?
Contact Send Flowers 24 hours a day if you are not satisfied with your flower or gift order. If you do not receive a delivery confirmation email within 24 hours of your selected delivery date and time, let them know so they can follow up on your order.
Editor's Take
So here's the thing about Send Flowers-it's basically one of those online flower delivery services that's been around since the late '90s, which in internet years makes it practically ancient. And honestly? That longevity tells you something.
The whole operation is pretty straightforward. You hop on their website, pick from hundreds of arrangements (roses, lilies, mixed bouquets, you name it), and they work with local florists to get everything delivered. Same-day delivery is available if you order before 3 PM in the recipient's zip code, which is kind of clutch when you've completely forgotten someone's birthday until Facebook reminds you at noon.
What's interesting is their pricing structure. Standard delivery starts as low as $14.99, though that varies by location and timing. They've got this whole range from budget-friendly options under $40 to premium arrangements that'll actually make an impression. The company works with a network of local florists across the country, so you're not getting boxed flowers shipped from some warehouse-actual florists are arranging these.
But let's talk about the elephant in the room. The customer reviews are... mixed, to put it diplomatically. Some people rave about fresh flowers arriving exactly as pictured. Others? Not so much. There are complaints about substitutions, late deliveries, and arrangements that don't match the website photos. It's that classic online flower delivery dilemma-you're trusting a third-party florist you've never met to execute your vision.
They do offer a 100% Customer Satisfaction Guarantee, promising either a refund or redelivery if you're not happy. And their customer service is available 24/7, which is more than you can say for most companies. Whether that guarantee actually makes things right seems to depend on who you ask.
The company's owned by a larger e-commerce holding company now, which explains the somewhat corporate feel. But they've maintained that core service-connecting people through flowers for birthdays, anniversaries, sympathy, all those moments when you need to say something but flowers say it better.
Is it perfect? Definitely not. But for last-minute gifting when you need something delivered today and you're willing to roll the dice a little? It gets the job done more often than not.