Shelving.com
Family-owned provider of industrial, commercial, and residential shelving and storage solutions serving customers since 1960 with over 50 years of experience in the storage business.
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Shelving.com · Jun 22
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Shelving.com · Jun 14
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Shelving.com · Jun 13
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Shelving.com · Jun 08
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Shelving.com · Jun 07
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Shelving.com · Jun 04
Shelving.com customer service
Use any of the convenient means below to contact Shelving.com customer service.
| Phone | (800) 637-9508 |
| Web | https://www.shelving.com/pages/contact |
| [email protected] |
Headquarters
29275 Stephenson Hwy
Madison Heights, MI 48071
(800) 637-9508
[email protected]
Returns
What is the return window?
Shelving Inc. brand items returned within 30 days of original purchase are eligible for refunds. Items returned after 30 days will be subject to a 10% restocking fee, items returned after 60 days will be subject to a 20% restocking fee. After 90 days it is at our discretion.
Do I need a receipt to return an item?
Include return form and your packing list with the merchandise within 30 days. It is not necessary to call us for an authorization.
Are there any items that are non-returnable?
Items sold as clearance are considered final sale. All other returns will be subject to a 50% restocking fee if returned to address above for non-Shelving Inc. brand items.
How will I receive my refund?
A refund will be credited back to your original form of payment within 3-5 business days. Shipping will not be refunded and customers are responsible for return shipping.
What if I received a damaged or incorrect item?
Please note that if the return is Shelving.com's error, you must call our Customer Care team at 1-800-637-9508 for authorization and further instructions. Claims for shortage/damages must be submitted within 15 DAYS from receipt of merchandise.
Editor's Take
You know what's fascinating about Shelving.com? It's this family-owned business that's been quietly revolutionizing storage solutions since 1960 - and honestly, they've got this whole thing figured out in a way that bigger companies just can't match.
They launched their website back in 2004, which might not sound groundbreaking now, but think about it - they were selling industrial shelving online when most people were still figuring out what "e-commerce" even meant. The company has been in the storage business for over 50 years, and that experience shows in everything they do.
What really sets them apart is their dual approach. They've got their main industrial site at Shelving.com, plus a consumer-focused sister site called TheShelvingStore.com. So whether you're outfitting a massive warehouse or just trying to organize your garage, they've got you covered. And get this - they work with over 2,000 manufacturers, which means they're not just selling you one brand's solution; they're finding the right fit for your specific needs.
The company moved to Madison Heights, Michigan, but they've stayed true to their Detroit roots in the best possible way. They donate 10% of their profits to the Capuchin Soup Kitchen in Detroit - not just writing checks, but actually getting involved in their community. That's the kind of thing you just don't see from massive corporations.
But here's what really impressed me: they have a resource center on call to help answer questions through phone, email or chat. With under 30 employees, they're a small business that can take care of some big jobs. There's something refreshing about being able to actually talk to someone who knows their stuff, rather than getting bounced around a call center.
The technical side is solid too. They offer phone support Monday through Thursday from 8AM to 7PM EST, and Friday from 8AM to 5PM EST. And if you're the type who likes to see things in person, their showroom is open Monday through Friday from 8AM to 4PM EST.