Shoe Show

Shoe Show, Inc. is an American footwear retailer founded in 1960, operating over 1150 stores throughout the United States under multiple brands including Shoe Show, Shoe Dept., Shoe Dept. Encore, Shoebilee!, Burlington Shoes, and Shoe Show Mega, offering branded footwear, bags, and accessories for the entire family.

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Shoe Show weekly ads

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Shoe Show customer service

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Our SHOE SHOW, INC. Corporate Office and Distribution Center is located in Concord, NC. We were founded in 1960 in Kannapolis, NC with 1 store to more than 1000+ locations in 47 states, and a growing ecommerce store. We are a leader in branded footwear, bags, and accessories for the entire family with over 63 years of experience.

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location

Headquarters

2201 Trinity Church Road
Concord, NC 28027
(888) 557-4637
[email protected]

Returns

What is the return window?
Within 30 days of receipt of your shipment, you may return unworn merchandise in the original box/package for a full refund. For holiday shoppers, returns purchased between November 1 and December 31 are accepted until February 1.

Do I need a receipt to return an item?
Refunds are provided on unworn merchandise in the original box/package with positive ID and phone number. Bring the Packing List with you as the store will use it as a receipt.

Can I return online purchases in-store?
You may return any item or items purchased from the Company's site to any of our retail stores. The store will handle the return just as if you had made the purchase from that store.

How will I receive my refund?
Refunds will be placed on the credit or debit card used to make the original purchase. Refunds typically take 3-5 business days.

Who pays for return shipping?
We'll refund the shipping cost if the return is a result of our error or a manufacturer's defect. If we shipped the correct merchandise but you are dissatisfied with the size, color, style or fit - we will not reimburse shipping charges.

Shoe Show hours

Shoe Show hours

Sunday 12:00pm - 5:00pm
Monday 10:00am - 9:00pm
Tuesday 10:00am - 9:00pm
Wednesday 10:00am - 9:00pm
Thursday 10:00am - 9:00pm
Friday 10:00am - 9:00pm
Saturday 10:00am - 9:00pm

Hours may vary by location and be modified due to holidays or events. Be sure to verify the current operating hours for your local Shoe Show.

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Editor's Take

So here's the thing about Shoe Show-it's kind of the footwear equivalent of that reliable friend who's been around forever and just gets it. Founded back in 1960 by Robert B. Tucker, the company has quietly grown into a retail powerhouse with more than 1150 locations scattered across the country. And honestly? That's no small feat in an era when brick-and-mortar retail keeps getting written off as dead.

What makes Shoe Show interesting is how they've managed to stay relevant without trying to be everything to everyone. They operate under multiple brands-Shoe Show, Shoe Dept., Shoe Dept. Encore, Shoebilee!, Burlington Shoes, and Shoe Show Mega-which basically means they've figured out how to serve different markets without diluting their core identity. It's smart, really. You get the economies of scale while still being able to tailor the experience.

The selection is where things get practical. Their stores carry brands like Skechers, Timberland, Tommy Hilfiger, and branded athletics such as adidas, New Balance, Converse, and Vans. Notice how that's not trying to compete with luxury boutiques or ultra-budget discount bins? They've carved out this middle space where families can actually afford decent shoes without feeling like they're compromising on quality. And with 1130+ locations across the country, chances are there's one near you.

But here's what really stands out: they've been doing this for over 60 years. Founded in 1960 in Kannapolis, NC, SHOE SHOW, INC.'s success has been based on a simple formula of providing quality products, service and value. In retail, that kind of longevity doesn't happen by accident. It happens because you're solving a real problem-in this case, making name-brand footwear accessible without the department store markup or the overwhelming chaos of a warehouse club.

The online presence is solid too. Free ground shipping on orders of $49.95 pretax or more, which is pretty standard but appreciated. And they've kept up with the times-you can shop online or hit up a physical store, depending on your mood. Sometimes you just need to try shoes on in person, you know?

One thing that doesn't get talked about enough is their community involvement. SHOE SHOW, INC. places great value on social and community activities that assist the local area, supporting causes including Cooperative Christian Ministries, Salvation Army, Hospice and Palliative Care, and various educational institutions. It's the kind of quiet corporate citizenship that doesn't make headlines but matters to the communities where their stores operate.

Shoe Show isn't trying to reinvent footwear retail. They're just doing it consistently well, year after year, with a focus on brands people actually want at prices that don't require a second mortgage. In a world of retail disruption and constant pivots, there's something refreshing about a company that's stuck to its formula and made it work for six decades. They're not flashy, but they're dependable-and sometimes that's exactly what you need.