Skechers
Skechers is the third largest footwear brand in the world, offering lifestyle and performance footwear, apparel, and accessories for men, women, and children. Founded in 1992 and headquartered in Manhattan Beach, California, the company operates in approximately 180 countries worldwide.
-
Skechers · Jun 22
-
Skechers · Jun 21
-
Skechers · Jun 17
-
Skechers · Jun 14
-
Skechers · Jun 08
-
Skechers · Jun 07
Skechers customer service
Use any of the convenient means below to contact Skechers customer service.
| Phone | (800) 746-3411 |
| Web | https://www.skechers.com/help-center.html |
| [email protected] |
Headquarters
228 Manhattan Beach Blvd.
Manhattan Beach, CA 90266
(855) 759-7463
[email protected]
Returns
What is the return window?
Guest Check Out: Unworn/defective items can be returned within 45 days of shipment for a refund. Skechers Plus account members can return items within 90 days of shipment. For in-store purchases, unworn items can be returned within 45 days of purchase for a refund, exchange, or store credit. The original receipt is required.
Do I need a receipt to return an item?
Yes, the original receipt is required for in-store returns. For online orders, you need to enter your order number and the email address used to place the order. Order numbers begin with SKEC-US and can be found in your shipping confirmation email.
Are there any items that are non-returnable?
Items must be unworn, undamaged, and in their original packaging to be eligible for a refund. Skechers will not honor a refund if the item is worn, damaged, or not in its original packaging. If the product is returned outside of the return period or the item is worn, damaged, or not in its original packaging, Skechers will be unable to honor a refund for the merchandise.
How will I receive my refund?
Refunds are issued in the original form of payment. Shipping fees are also non-refundable. Afterpay and Klarna: Skechers.com orders paid with Afterpay or Klarna will be issued an exchange or merchandise credit if returned to a store location. You may return by mail to receive a refund to your original form of payment.
Can I return online purchases in-store?
If you would like to return or exchange your store pickup order, you can bring the unworn item(s) back to any open Skechers location in the U.S. within 45 days of purchase (90 days if the order was placed under your Plus account). Please be sure to have a copy of your original receipt. Visit "Orders and Returns" to print your order receipt.
Skechers hours
| Sunday | 11:00am - 7:00pm |
| Monday | 10:00am - 9:00pm |
| Tuesday | 10:00am - 9:00pm |
| Wednesday | 10:00am - 9:00pm |
| Thursday | 10:00am - 9:00pm |
| Friday | 10:00am - 9:00pm |
| Saturday | 10:00am - 9:00pm |
Hours may vary by location and be modified due to holidays or events. Be sure to verify the current operating hours for your local Skechers.
Check my Skechers hours
Editor's Take
So here's the thing about Skechers-it's kind of become this massive footwear empire that nobody really saw coming. Founded in 1992 by Robert Greenberg (who'd previously started LA Gear), the company is now the third largest footwear brand in the world. That's wild when you think about it.
The brand started with utility-style boots that were huge in the grunge era, but they didn't stay stuck in the '90s. Instead, they pivoted hard into comfort technology, and honestly? That's where they found their groove. In 2023, Skechers made its debut on the Fortune 500, which basically confirms what anyone who's been to a mall lately already knows-these shoes are everywhere.
But what really sets Skechers apart is how they've managed to stay relevant across basically every demographic. They've got performance lines for serious athletes, casual styles for everyday wear, and kids' shoes that actually light up (because of course they do). Their brands include everything from Skechers Sport and the charity line Bobs to Go Walk, Go Run, and Go Golf. Notice how they've basically covered every possible activity you might do while wearing shoes?
And then there's the marketing. Skechers has worked with everyone from Snoop Dogg to Martha Stewart, from NFL players to professional golfers. Since 2010, they've been a regular Super Bowl advertiser, which tells you something about their budget and their ambitions. They're not playing small.
The company operates in approximately 180 countries, which is basically everywhere. They support their accounts with more than 70 regional offices and showrooms across North America, South America, Europe and Asia. That's not a shoe company-that's a global operation.
And if you're wondering whether they're actually innovating or just riding on brand recognition, consider this: they've introduced Hands Free Slip-ins (exactly what it sounds like), Arch Fit with podiatrist-certified support, and Max Cushioning technology. Whether you think those are game-changers or just marketing terms probably depends on how much you care about your footwear, but the point is they're still pushing new products.
The Manhattan Beach headquarters tells you something about the company's California roots, and they've stayed committed to that community even as they've expanded globally. It's that balance between local identity and global reach that seems to be working for them.