Skims

Skims is a solutions-oriented brand creating the next generation of underwear, loungewear, and shapewear. Co-founded by Kim Kardashian in 2019, the brand emphasizes body positivity and inclusivity, offering products in sizes from XXS to 5X and more than ten different skin tones.

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Use any of the convenient means below to contact Skims customer service.

location

Headquarters

3113 S La Cienega Blvd
Los Angeles, CA 90232
[email protected]

Returns

What is the return window?
New, unworn, and unwashed merchandise may be returned for a refund or store credit within 30 days, with proof of purchase. You can make a return within 30 days of placing your order for a store credit or refund.

Are there any items that are non-returnable?
Products marked Final Sale cannot be returned.

How will I receive my refund?
Refunds will be issued to the original method of payment only (including prepaid credit cards) or for store credit at your discretion; store credit will be issued in the case of gift returns. Refunds can take up to 3-5 business days to appear on your bank account due to varying processing times of financial organizations.

Who pays for return shipping?
Domestic returns are subject to a $6.00 return shipping fee; this fee is waived if you select store credit as your form of return payment.

How do I start a return online?
Returns are accepted for items purchased on skims.com if they are requested within 30 days of the date your order was shipped. You can initiate a return through the returns portal on the Skims website at https://returns.skims.com.

Editor's Take

So here's the thing about Skims-it's kind of impossible to ignore at this point. Kim Kardashian launched it back in 2019, and yeah, you could roll your eyes at another celebrity brand. But this one actually stuck. And not just stuck-it exploded into a $4 billion valuation by 2023, which honestly makes it one of the most successful fashion launches in recent memory.

The whole concept started because Kim couldn't find shapewear that matched her skin tone. Simple problem, right? But she turned it into this massive inclusive movement. Skims offers products in more than ten different skin tones-from "sand" to "onyx"-and sizes ranging from XXS to 5X. That's not just marketing speak. They actually mean it when they say "solutions for every body."

What's interesting is how they disrupted an industry that was basically owned by Spanx for decades. The shapewear market was stagnant, kind of boring, definitely not sexy. Skims came in and made it aspirational. Their marketing is everywhere-Instagram, TikTok, even NBA partnerships. Speaking of which, they became the official underwear partner of the NBA, WNBA, and USA Basketball. That partnership alone opened up the men's underwear market, which is valued at $5.7 billion.

The brand sold out in 10 minutes during its initial launch and made over $2 million in profit right out of the gate. They claim to have sold more than 3 million products in their first year. And the growth hasn't stopped. Revenue hit $145 million in 2020 and was expected to reach $750 million by 2023.

But it's not just about the numbers. Skims nailed the influencer marketing game. They work with everyone from mega-celebrities like Cardi B and Lana Del Rey to micro-influencers with 10,000 followers. Over 56,000 creators have mentioned them on Instagram and TikTok. That's how you build a community, not just a customer base.

They started online-only but recently pushed into physical retail with stores popping up across the country. The flagship on Fifth Avenue in New York is three levels of that signature minimalist aesthetic-all those beige and nude tones, rounded edges, glossy surfaces. It's very on-brand.

Notice how they've expanded beyond shapewear? Now they do loungewear, swimwear, sleepwear, even menswear. They partnered with Nike for an athletic line. They collaborated with Fendi and Swarovski for luxury capsule collections. The Fendi collab reportedly generated $3 million in sales within 10 minutes.

The brand's social media presence is massive-7 million followers on Instagram, 1.6 million on TikTok. Kim's personal following (over 360 million on Instagram) doesn't hurt either. Every post, every drop, every collaboration gets amplified across multiple platforms.

What makes Skims different is that it actually delivers on the inclusivity promise. They have adaptive lines for people with limited mobility. They feature models of different ethnicities, genders, and body types. It's not performative-it's baked into the product development.

The company moved its headquarters from Culver City to a sleek eight-story building in Hollywood. They're planning to open over 100 stores in the next few years. Kim recently announced she's consolidating her other business ventures (like her skincare line Skkn by Kim) under the Skims brand, which will expand into beauty, skincare, and fragrance.

Skims figured out how to make shapewear cool, inclusive, and wildly profitable. That's a pretty rare combination.