Skylight
Skylight makes WiFi-connected digital photo frames and smart family calendars that allow families to instantly share photos, manage schedules, and stay connected. Their flagship Skylight Frame is the top-selling digital picture frame on Amazon, used by over 1.5 million families worldwide.
Skylight customer service
Use any of the convenient means below to contact Skylight customer service.
| Phone | (415) 233-6761 |
| Web | https://skylight.zendesk.com/hc/en-us |
| [email protected] |
Skylight jobs
Skylight is a technology startup based out of San Francisco and Los Angeles. We make consumer products, like Skylight Frame and Skylight Calendar, that are used and loved by hundreds of thousands of families across the country. We're profitable and growing like a weed, with millions of dollars of additional revenue each year.
View current Skylight jobsHeadquarters
101A Clay St #144
San Francisco, CA 94111
(415) 233-6761
[email protected]
Returns
What is the return window?
If you purchased a Skylight product through their webstore at www.myskylight.com, they offer the option of a return for a full refund within 4 months of purchase.
Who pays for return shipping?
They provide a pre-paid shipping label so that you do not incur return shipping costs.
What if I received a damaged or incorrect item?
For US customers, if your device purchased on their website experiences a covered issue within the first 3 years, they'll replace it free of charge; that's the Skylight Promise.
How do I start a return online?
To initiate a return for a Skylight product purchased through their webstore, please contact their customer service team. They provide a pre-paid shipping label so that you do not incur return shipping costs.
Can I return online purchases in-store?
Skylight Products purchased through other retailers must be returned to those retailers in accordance with their returns and refund policies.
Editor's Take
You know how digital photo frames used to be kind of terrible? Like, the ones that sat in closets collecting dust because nobody could figure out how to actually get photos onto them? Well, Skylight basically said "what if we just made this stupidly simple" and somehow cracked the code that everyone else missed.
Here's the thing - they built a touchscreen frame that connects to WiFi in under 60 seconds. That's it. Then you email photos to a unique address (like [email protected]), and boom, they show up on the frame in less than a minute. No apps to download for grandma, no complicated setup, no USB drives to mail across the country. Just email and done.
And this matters more than you'd think. Because while sure, you can share photos on Instagram or via text, that leaves behind the people who aren't glued to their smartphones - grandparents, older relatives, anyone who just wants a physical spot in their home for family photos. There's something genuinely magical about having a dedicated frame that updates itself, sitting on a mantle or nightstand, cycling through moments as they happen.
The company's grown like crazy since launch. They've sold over 1.5 million units, making their frame the top-selling digital picture frame on Amazon. They started with just the frame, but then customers kept asking for more ways to stay connected, so they created Skylight Calendar - basically the same simple-tech-that-just-works philosophy applied to family scheduling. Now families use it to sync everyone's calendars, manage chores, plan meals, all on one touchscreen display.
What's kind of brilliant is their 120-day return policy (that's four months, which is basically unheard of). They're so confident you'll love it that they'll give you a full refund if you're not thrilled, and they even provide a prepaid shipping label so returns don't cost you anything. Plus there's a 3-year warranty where they'll replace your device free if something goes wrong.
The frames themselves come in different sizes - 10-inch and 15-inch options - with that anti-glare touchscreen everyone raves about. You can pinch, crop, and zoom right on the frame. Multiple people can send to the same frame, so the whole family can contribute. And if you want extra features like video support, captions, and cloud backup, there's Skylight Plus for $39 a year (but the basic frame works great without it).
It's one of those products that sounds almost too simple to be revolutionary. But when you think about how many families are spread across different states or countries, and how hard it's been to share everyday moments with the people who aren't on social media, suddenly a frame that just works becomes kind of a big deal. No wonder hundreds of thousands of families have brought these into their homes.