Smart Nora
Smart Nora is a revolutionary contact-free anti-snoring solution that uses AI technology to detect snoring and gently move your pillow to stop snores before they happen. The device works with any pillow and sleeping position to help both snorers and their partners get better sleep.
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Smart Nora · May 13
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Smart Nora · May 11
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Smart Nora · May 11
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Smart Nora · May 04
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Smart Nora · May 01
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Smart Nora · Apr 29
Smart Nora customer service
Use any of the convenient means below to contact Smart Nora customer service.
| Phone | (805) 221-7202 |
| Web | https://smartnora.com/pages/contact |
| [email protected] |
Headquarters
461 King St W
Toronto, ON M5V 1K4
(805) 221-7202
[email protected]
Returns
What is the return window?
There is also a 30-day satisfaction guarantee, so that if you are not satisfied with your purchase, you can return Nora in its original condition to receive a full refund. The 30-day satisfaction guarantee starts from delivery date.
Are there any items that are non-returnable?
If the product you received is defective, damaged, or doesn't match the description provided, we will waive the restocking fee. Please refer to our Return and Exchange Policy for more information on returning defective products.
How will I receive my refund?
A restocking fee of 15% of the original purchase price will be applied to all eligible returns. This fee helps us recover the expenses incurred in preparing returned items for resale and covering administrative costs. The restocking fee will be applicable in the following scenarios: Change of Mind: If you decide to return a product due to a change of mind or a purchasing error, the 15% restocking fee will be deducted from your refund.
Who pays for return shipping?
The consumer's sole and exclusive remedy, and Smart Nora Inc's sole and exclusive responsibility under this warranty, if a hardware defect arises and a valid claim is received by Smart Nora, Inc. within the Warranty Period, at its option and to the extent permitted by law, Smart Nora Inc., will either (1) repair the Product at no charge (postage fees for returning the product are responsibility of the consumer), using new or refurbished replace parts or (2) exchange the Product with a new or refurbished Product.
How do I start a return online?
To initiate a return and request a refund, follow these steps: Contact our customer service team within [number of days] days of receiving the product. Provide your order number, a brief reason for the return, and any supporting information or images if applicable. Our customer service team will guide you through the return process and provide you with a Return Authorization (RA) number.
Editor's Take
So here's the thing about Smart Nora-it's basically the anti-snoring device that actually makes sense. And I say that as someone who's watched countless couples try everything from those weird mouth guards to sleeping in separate rooms.
The concept is pretty brilliant when you think about it. If you sleep next to a snorer, you know that nudging them helps stop the snore. Smart Nora gently repositions the snorer to simulate this natural movement and stop snores before they happen. It's like having a really attentive partner who never gets tired of nudging you-except it's a tiny device that sits on your nightstand.
What sets this apart from other solutions is that it's completely contact-free. It detects the sound of snoring and creates a gentle movement in the pillow. This stimulates the throat muscles and opens up the airways, allowing for natural breathing to resume. No mouth pieces, no nasal strips, no weird contraptions strapped to your face. Just a small "pebble" that listens and an inflatable insert under your pillow.
The company started with a Kickstarter campaign back in 2015, which tells you something about how genuinely innovative this was. Smart Nora is a tech startup based in Canada, and the Smart Nora anti-snoring device is its first-ever product! The company introduced it as a Kickstarter campaign in 2015, and after gaining lots of popularity (and funding), Smart Nora hit the mainstream market in 2017.
But here's where it gets interesting-and a bit concerning. Join over 100,000 people who have transformed their sleep and their relationships with Nora. That's a lot of satisfied customers, and the device has been featured everywhere from Oprah's Favorite Things to Good Morning America. The science seems solid too, with research conducted by SleepScore Labs with couples shows the effectiveness of using Smart Nora based on 500+ nights of collected data.
However, there's a significant elephant in the room when it comes to customer service and returns. Multiple review sites show concerning patterns of customers having difficulty getting refunds, even when returning products within the stated trial period. A notable number of reviewers report issues with refunds and difficulties in contacting the company. People report delays in receiving refunds, or not receiving them at all, even after returning the product as instructed.
The device itself costs around $359, which isn't cheap, but it's positioned as a long-term solution rather than a disposable product. The cost of Smart Nora is $359 USD. The product comes with a 1-year limited warranty and offers free shipping and returns. They also accept FSA/HSA funds, which is nice for those looking to use pre-tax dollars.
What's genuinely impressive is how the technology works. Nora's Advanced AI detects early signs of snoring and starts a gentle movement in your pillow. This movement stimulates your throat muscles, helping you breathe naturally without waking up. It's designed to catch snoring before it becomes disruptive, which is pretty clever.
The setup seems straightforward enough-you put an inflatable insert under your pillow, place the base unit under your bed, and put the pebble on your nightstand. Smart Nora takes only 2 minutes to set up, and works from the very first night. Before you go to sleep, tap the pebble. That's it! Smart Nora will take care of the rest.