Smith Optics
Smith Optics specializes in high-performance eyewear, helmets, and goggles for outdoor sports enthusiasts. Founded in 1965, they're known for innovative technologies like ChromaPop lenses and continue to manufacture products in the USA.
-
Smith Optics · Jun 20
-
Smith Optics · Jun 09
-
Smith Optics · Jun 01
-
Smith Optics · May 31
-
Smith Optics · May 24
-
Smith Optics · May 24
Smith Optics customer service
Use any of the convenient means below to contact Smith Optics customer service.
| Phone | (888) 206-2995 |
| Web | https://www.smithoptics.com/en-us/pages/support |
| [email protected] |
Headquarters
220 SE Martin Luther King Jr Blvd
Portland, Oregon 97214
(888) 206-2995
[email protected]
Returns
What is the return window?
Smith accepts product returns for full price online orders within 30 days of the purchase date provided products are unused and in the original packaging.
Are there any items that are non-returnable?
Pro Program orders are not eligible for return at this time. Items marked as final sale cannot be returned.
How will I receive my refund?
The purchase will be refunded, minus the $10 return label fee, to your original form of payment within three to five business days after they receive your return. Refunds may take up to 30 days to be visible on your credit card statement.
Who pays for return shipping?
Smith charges a $10 return fee for the printable return shipping label. The cost of the return label will be subtracted from your refund.
How do I start a return online?
To start the return process, log in to your account or use their Return Portal to look up your order.
Editor's Take
Here's the thing about Smith Optics - they basically invented the modern ski goggle back in 1965, and they've been on a tear ever since. Dr. Bob Smith, an orthodontist who loved skiing more than fixing teeth, got fed up with fogged-up goggles and literally made the first anti-fog goggle at his kitchen table using dental tools, foam, and glue. He'd trade them for lift tickets at Alta. That's not just a cool origin story - it's the DNA of a company that's still solving real problems for people who actually use their gear.
Fast forward six decades, and Smith isn't just about goggles anymore. They've got sunglasses, helmets, and that ChromaPop lens technology that makes colors pop in ways you didn't know were possible. It's not marketing fluff - the tech filters specific wavelengths of light that normally confuse your eyes, so you see more detail and truer colors. Whether you're bombing down a mountain bike trail or fishing at dawn, that clarity matters.
What's kind of remarkable is they still manufacture in the US. Their facility in Clearfield, Utah employs 125 people representing 19 nationalities, and they crank out over one million products every year. They even custom-grind prescription lenses right there. In an era when everything's made overseas, that's not nothing.
The company's got over 50 utility patents to their name. They invented the first interchangeable lens system for sunglasses back in the '90s with the Slider 01. Then came the I/O goggle in 2007 - the first snow goggle with truly intuitive lens swapping. And they keep pushing - their MAG series uses magnets for even faster changes, and they've integrated Koroyd technology into helmets for better impact protection.
Smith sponsors some serious athletes too. We're talking top names in biking, motocross, skiing, snowboarding, and fishing. But here's what's different - these athletes aren't just wearing the gear for photos. They're actively involved in product development, testing prototypes, and giving feedback that shapes what hits the market.
The Portland headquarters crew is legit about the outdoor lifestyle. They organize trail-building days, host riding clinics, and basically live the "Pursue Your Thrill" tagline. It's that kind of authenticity that keeps people loyal to the brand - you're not buying from some faceless corporation, you're buying from folks who genuinely care about making your time outside better.