Soma Intimates
Soma is a women's intimates retailer specializing in comfortable, innovative bras, panties, sleepwear, and loungewear. Founded in 2004 by women for women, Soma offers expert bra fittings and a wide range of sizes to ensure the perfect fit for every body.
Soma Intimates customer service
Use any of the convenient means below to contact Soma Intimates customer service.
| Phone | (866) 768-7662 |
| Web | https://www.soma.com/store/page/contact-us |
| [email protected] |
Headquarters
11215 Metro Parkway
Fort Myers, FL 33966
(239) 277-6200
[email protected]
Returns
What is the return window?
All merchandise returns and exchanges may be accepted (excluding "final sale" or "as-is" items, gift cards [except where required by law] and gift boxes) within 60 days of the date of purchase. Under their risk-free bra guarantee, bras purchased for full price can be returned for any reason, even if it is washed or worn.
Do I need a receipt to return an item?
Returns must be accompanied by original or gift receipt, or date and amount of purchase must be validated in our system. Customer identification may be required. You will be limited to $250 in non-receipted returns within a 60-day period (excluding defective merchandise).
Are there any items that are non-returnable?
Final sale items, gift cards, and gift boxes are not returnable. Excluding Full-price Bras; returned merchandise must be in its original condition, unworn and unwashed, or merchandise must be defective. Swimwear, watches, intimates and hosiery may be returned when unworn and in original packaging or with original ticketing attached and sanitary shields (if any) attached.
How will I receive my refund?
Refunds will be made in the original form of payment, except that merchandise credit may be given for gift receipt returns. If you used multiple forms of payment, refunds will be applied in the following order (as applicable): (i) merchandise cards/gift cards; (ii) credit cards; (iii) check; (iv) cash. If your original purchase was made by check, you may choose to receive a merchandise card, or a check will be mailed within 30 days of return.
Soma Intimates hours
| Sunday | 11:00am - 6:00pm |
| Monday | 10:00am - 8:00pm |
| Tuesday | 10:00am - 8:00pm |
| Wednesday | 10:00am - 8:00pm |
| Thursday | 10:00am - 8:00pm |
| Friday | 10:00am - 8:00pm |
| Saturday | 10:00am - 8:00pm |
Hours may vary by location and be modified due to holidays or events. Be sure to verify the current operating hours for your local Soma Intimates.
Check my Soma Intimates hoursEditor's Take
Here's the thing about Soma-it's basically what happens when a bunch of women get fed up with uncomfortable bras and decide to do something about it. And honestly? That energy shows.
Back in 2004, a design team of women set out to create something they saw missing from the marketplace: a line that gives women what they really want. Bras as comfortable as they are beautiful. Panties that stay where they should. Pajamas soft enough to bring us the sleep we so deserve. They began innovating, and they started Soma Intimates under Chico's FAS, Inc.
What makes Soma different isn't just the products-though let's talk about those for a second. Their best-selling Cool Nights pajamas are made with lightweight fabric that is cool to the touch and it helps prevent them from sticking to your body. In addition, they have hidden pockets to hold your small essentials and endless prints to choose from. With over 16 million sold, millions of women get a good night's sleep with Cool Nights. That's not nothing. Sixteen million is the kind of number that suggests they're onto something real.
But here's where it gets interesting. Their Vanishing Edge panties have patented no-show technology that keeps panties in place and ensures a no-ride, no-roll, no-show finish. Soma carries an array of sizes across bra collections including select styles ranging from 32-44 bands and A-I cups. They also carry a wide variety of panties with select styles ranging from XS-XXL. Notice how they're not just making stuff in standard sizes and calling it a day? They're actually thinking about bodies-real ones, not the theoretical kind.
The in-store experience is kind of their secret weapon. Soma is a women's lingerie boutique that offers 5-star personal service, 1,900 certified Bra Fit Experts, and SOMAINNOFIT revolutionary bra fit technology. And yeah, that matters more than you'd think. Between 70 and 85 percent of women wear the wrong bra size, which is wild when you consider how much time we spend in these things.
They've got this whole philosophy about comfort meeting innovation. Their Enbliss collection, including bras and bralettes with cloud-soft support, is loved by many. You can expect a serious lift without wires in various styles and silhouettes for your everyday needs. Wireless bras that actually provide support? That used to be basically impossible.
What's kind of refreshing is how they've stayed focused. While other brands chase trends or try to be everything to everyone, Soma's stuck with their lane-intimates, sleepwear, loungewear, and doing it really well. They're not trying to sell you jeans or handbags or whatever else. Just the stuff you wear when nobody's looking (or when only the people who matter are looking).
The company's grown to over 250 boutiques, but they've managed to keep that personal touch. Free bra fittings, actual experts who know what they're doing, and a return policy that doesn't make you want to scream. You can return items within 60 days, and refunds will be made in the original form of payment, except that merchandise credit may be given for gift receipt returns.
So basically, if you've been struggling to find bras that don't feel like medieval torture devices, or pajamas that don't make you wake up in a puddle of sweat, Soma's worth checking out. They're not perfect-no company is-but they're genuinely trying to solve real problems instead of just selling stuff.