Space NK
Space NK is a British luxury beauty retailer specializing in premium makeup, skincare, fragrance, and haircare products from over 100 curated brands including Charlotte Tilbury, Tatcha, and Rare Beauty.
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Space NK · Apr 30
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Space NK weekly ad
View the most recent Space NK ad to catch up on the latest specials, promotions and limited time offers.
Space NK customer service
Use any of the convenient means below to contact Space NK customer service.
| Phone | (877) 714-7248 |
| Web | https://help.spacenk.com/hc/en-us |
| Chat | Click to chat |
| [email protected] |
Headquarters
5th Floor Shropshire House, 11-20 Capper Street
London, WC1E 6JA, United Kingdom
[email protected]
Returns
What is the return window?
You can return unopened and unused products within 28 days of purchase with proof of purchase for a full refund or exchange. Opened or used products can also be returned within 28 days with proof of purchase.
Do I need a receipt to return an item?
Yes, you need proof of purchase to return items. This applies to both unopened and opened products.
Are there any items that are non-returnable?
Gift cards, e-gift cards, samples, and gift with purchase items are excluded from returns. Returns are not available for orders shipped outside the UK.
How will I receive my refund?
For unopened products, refunds go back to your original payment method. For opened/used products returned online, you'll receive an e-gift card. For in-store returns of used products, you can exchange the product or receive a gift card.
Can I return online purchases in-store?
Yes, for UK customers, items purchased online can be returned to stores within 28 days of purchase with proof of purchase.
Editor's Take
Space NK isn't just another beauty retailer-it's basically the cool older sister of the beauty world who somehow knows about every amazing product before anyone else does. Founded back in 1991 and opening its first doors in Covent Garden in 1993, this British beauty haven started as something completely different, selling smoothies and independent fashion alongside those hard-to-find beauty treasures that would eventually become their calling card.
What makes Space NK special isn't just their 100+ carefully curated brands like Tatcha, Drunk Elephant, NARS, Rare Beauty, and Hourglass-it's how they've managed to stay ahead of beauty trends for over three decades. They're the ones who introduced us to brands like Diptyque and By Terry before they became household names. And honestly? They're still doing it.
The brand's approach to beauty discovery is refreshingly unbiased. Their beauty advisors are genuinely there to help and share expert knowledge, not just push the most expensive products. They've created this environment where you can experiment with a £15 serum or a £150 foundation with equal enthusiasm from the staff.
But here's what really sets them apart: they've built a flourishing community where the customer is genuinely at the heart of everything they do. Their NDULGE loyalty program isn't just about points-it's about creating those "money can't buy" beauty experiences that make you feel like an insider.
Space NK has also mastered the art of exclusive launches and limited editions. They're often the only place in the UK where you can get certain products, which creates this sense of urgency and excitement around new releases. It's like being part of a beauty club where you get first dibs on everything good.
The brand's evolution from that single Covent Garden store to a beauty empire shows they understand something fundamental about their customers: we want to discover, not just shop. We want to feel like we're part of something bigger than just another transaction. And somehow, even as they've grown, they've managed to maintain that boutique feel that made them special in the first place.