SSENSE
SSENSE is a global luxury fashion platform featuring over 500 established and emerging designer brands across men's, women's, and kidswear. Founded in Montreal in 2003, it operates at the intersection of culture, community, and commerce.
-
SSENSE · Jun 22
-
SSENSE · Jun 16
-
SSENSE · Jun 15
-
SSENSE · Jun 09
-
SSENSE · Jun 08
-
SSENSE · Jun 02
SSENSE customer service
Use any of the convenient means below to contact SSENSE customer service.
| Phone | (877) 637-6002 |
| Web | https://www.ssense.com/en-us/customer-service/contact-us |
| [email protected] |
SSENSE jobs
At SSENSE, each employee plays a critical role in driving the organization's strategic plan forward. Join a world class team continuously pushing the limits of traditional e-commerce in the relentless pursuit of excellence and innovation.
View current SSENSE jobs
Headquarters
333 Chabanel W. Suite 900
Montreal, Quebec H2N 2E7
(514) 289-1906
[email protected]
Returns
What is the return window?
The return must be requested within 30 calendar days of the delivery date. This gives customers a full month from when they receive their order to decide if they want to keep their purchase.
Are there any items that are non-returnable?
Final Sale items and shipping fees are not eligible for return/refund. Face masks and face coverings are considered Final Sale. Candles, fragrances, oils, pressurized canned products, and electronics containing batteries are considered Final Sale. Additionally, intimate apparel, swimwear, and technology items have specific requirements for returns.
How will I receive my refund?
SSENSE will issue a refund to the original method of payment and a confirmation e-mail will be sent to you. It can take up to 5 business days to process the refund. It may take your financial institution additional time to process the transaction and update your bank statement.
Who pays for return shipping?
Customers receive free shipping for returns in the United States, Canada, and Japan. For customers in Australia, China, Hong Kong, South Korea, and the United Kingdom, a Return Transportation Fee is deducted from the refund amount.
How do I start a return online?
To initiate a return, please submit a request for a Return Authorization (RA) through your SSENSE account. Alternatively, you can contact our Customer Care team to assist you with the return process. Access your 'Order History' from your account page. Click on "Return Order" to request a prepaid return label (PPL).
Editor's Take
So here's the thing about SSENSE - it's basically what happens when three Syrian-Canadian brothers decide to completely reimagine luxury fashion retail for the internet age. And honestly? They kind of nailed it.
Founded back in 2003 by Rami, Firas, and Bassel Atallah, SSENSE started as a graduate thesis project. Yeah, you read that right. What began as Rami's computer engineering thesis has morphed into this global fashion platform that ships to over 150 countries and generates around 100 million monthly page views. That's not just impressive - it's kind of insane when you think about it.
But what makes SSENSE different from, say, Net-a-Porter or Farfetch? It's the curation. They've managed to strike this perfect balance between established luxury brands (think Gucci, Balenciaga, Off-White) and emerging designers you've probably never heard of but will definitely want to know about. Over 500 brands sit side by side on their platform, and somehow it all just works. The site carries everything from men's and women's apparel to kidswear, and even this category they call "Everything Else" - which includes home goods, tech, pet accessories, and yes, even sexual wellness products. It's luxury fashion meets lifestyle platform meets cultural hub.
And speaking of culture - SSENSE isn't just selling clothes. They've built this whole editorial arm that publishes content about fashion, music, art, film, and basically anything that intersects with contemporary culture. It's like they understood early on that millennials and Gen Z don't just want to buy stuff - they want context, they want stories, they want to feel like they're part of something bigger. Approximately 80% of their audience is between 18 and 40, which tells you everything you need to know about who they're speaking to.
The Montreal flagship store is worth mentioning too. Designed by David Chipperfield Architects (their first building in Canada, by the way), it's this stunning five-story space in Old Montreal that feels more like an art installation than a retail store. You can book appointments with personal stylists, and they'll pull items from your online wishlist for you to try on in person. It's this seamless blend of digital and physical that most retailers are still trying to figure out.
Notice how SSENSE has also become a bit of a meme factory on social media? Their Instagram and TikTok presence is surprisingly self-aware and funny, which is refreshing when you're dealing with luxury fashion. They get that their audience doesn't take itself too seriously, even if they're dropping serious money on designer pieces.
The pricing is interesting too - they're not always the cheapest, but their sale events (which happen a few times a year) are legendary. We're talking up to 70% off on some seriously covetable pieces. And with free shipping and returns for customers in the US, Canada, and Japan, the barrier to entry feels lower than you'd expect for a luxury platform.
One thing to keep in mind: their return policy is pretty standard at 30 days, but you need to keep everything pristine - tags on, original packaging intact, the whole nine yards. They're serious about that. And certain items like final sale pieces, intimate apparel, and anything considered a "dangerous good" (fragrances, candles, electronics with batteries) can't be returned at all.