StairSlide
StairSlide creates modular indoor slides that transform home staircases into safe, fun playground equipment for children ages 3-12.
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StairSlide · May 25
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StairSlide · May 22
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StairSlide · May 05
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StairSlide · Apr 28
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StairSlide · Apr 27
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StairSlide · Apr 23
StairSlide customer service
Use any of the convenient means below to contact StairSlide customer service.
Returns
What is the return window?
Returns are accepted within 30 days of the purchase date.
Do I need a receipt to return an item?
Customers should contact customer service to initiate the return process and receive a return authorization.
Are there any items that are non-returnable?
The slides must be in new condition and returned in their original condition and packaging to qualify for a refund. All international orders are final sales with no return chance.
How will I receive my refund?
Once the returned item is received and inspected, a refund will be processed to the original payment method.
Who pays for return shipping?
A return fee of $35.00 will be applied to cover shipping and handling. In cases for Alaska, Hawaii, US Territories, and APO addresses, the customer is responsible for the cost of return shipping, plus the 15% restock fee.
Editor's Take
Ever wonder what happens when someone finally solves the age-old problem of boring staircases? Well, StairSlide did exactly that-and honestly, it's kind of genius.
So here's the deal: StairSlide makes these modular plastic slide pieces that basically turn your home stairs into an indoor playground. Each piece covers about three steps, and you can stack them to cover longer staircases. The whole thing uses a patent-pending, self-anchoring design that grips your stairs without any permanent installation.
The company started with Jacob Webb and Craig Hammond as the founders, with Damian Dayton as CEO. What's interesting is they initially manufactured in China but moved production to Utah as the company grew. That's actually pretty cool-bringing manufacturing back to the US.
But let's talk about what makes this thing work. The slides have secure rubber grips that work on both hard and soft surfaces, and they stack neatly for storage. Parents love that part because, let's be honest, nobody wants giant plastic slides taking over their living room permanently.
The pricing sits around $139 for the original StairSlide, with their popular 4-pack covering up to 9 stairs. And here's something that caught my attention-they actually have an "Off Ramp" accessory for $19.99 that creates a gentler landing. Smart thinking, because nobody wants kids launching off the bottom step.
The reviews are pretty telling. Parents consistently mention how kids use these things every single day, especially during cold weather when outdoor play isn't happening. One reviewer mentioned their kids "no longer take the steps to come downstairs"-which is either hilarious or terrifying, depending on your perspective.
Now, there are some concerns worth noting. Some customers have reported issues with the rubber grips coming off and customer service response times. The company does charge a 15% restocking fee for returns, plus customers pay return shipping.
What's really interesting is how this taps into something universal-every kid has probably tried sliding down stairs on something ridiculous like a mattress or cardboard box. StairSlide just made it safer and more fun. As they put it, it's "certainly safer than other ways we've slid down the stairs (e.g. laundry basket, mattress, cardboard box, the family cat, etc.)"
The product supports up to 175 pounds, so even some adults can join the fun. And honestly? That might be the real selling point here-it's not just a kids' toy, it's family entertainment that happens to get kids moving indoors.