Staples
Staples is an American office supply retail company that provides business essentials, office furniture, technology products, and comprehensive workplace solutions for businesses and consumers.
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Staples · Dec 18
Staples customer service
Use any of the convenient means below to contact Staples customer service.
| Phone | (800) 333-3330 |
| Web | https://www.staples.com/hc |
| [email protected] |
Staples jobs
The world of work and technology changes fast, and so do we. For more than 35 years, the Staples team has been leading the way. We collaborate, we grow, and we win together.
View current Staples jobs
Headquarters
500 Staples Drive
Framingham, MA 01702
(508) 253-5000
Returns
What is the return window?
Office supplies may be returned at any time for both staples.com and in-store purchases. Unopened boxed software that we currently sell may be returned for a full refund within 30 days of purchase.
Do I need a receipt to return an item?
We carefully monitor returns and, in some cases, returns made with or without a receipt may be refused. Staples reserves the right to deny any return.
Are there any items that are non-returnable?
Gift, prepaid and phone cards are nonrefundable and nonreturnable. Custom-ordered and custom-assembled furniture is only returnable if it is defective when you receive it.
How will I receive my refund?
Any refund granted will be returned through the original payment method. For purchases made online or over the phone with multiple methods of payment, the refund will be processed in the following order: Staples Credit Card, major credit card, prepaid credit card, check and Staples Gift Card.
Can I return online purchases in-store?
Staples retail store along with your receipt or packing slip. In-store purchases must be returned in-store. We offer convenient free online returns for items purchased online or by phone.
Staples hours
| Sunday | 10:00am - 6:00pm |
| Monday | 8:00am - 9:00pm |
| Tuesday | 8:00am - 9:00pm |
| Wednesday | 8:00am - 9:00pm |
| Thursday | 8:00am - 9:00pm |
| Friday | 8:00am - 9:00pm |
| Saturday | 9:00am - 9:00pm |
Hours may vary by location and be modified due to holidays or events. Be sure to verify the current operating hours for your local Staples.
Check my Staples hours
Editor's Take
You know what's kind of wild? Staples basically invented the whole office supply superstore thing back in 1986, and they're still here-which, honestly, is pretty impressive given how many retail giants have face-planted in recent years.
The whole thing started because one of the founders couldn't buy a printer ribbon on July 4th since his local dealer was closed. Talk about a "that was easy" moment that changed everything. And speaking of that red button-they've sold over $7.5 million worth of those things, with the first million in profits each year going to Boys & Girls Clubs. Not bad for what's essentially a stress toy that says one phrase.
But here's where it gets interesting. Staples has been struggling over the last few years and has shifted its retail strategy by reducing brick-and-mortar stores and focusing more on business-to-business services. They're not just your neighborhood office supply store anymore-they're trying to be this comprehensive business solutions partner. Following their failed Office Depot acquisition, they repositioned as a "solutions partner" for the business market with their "It's Pro Time" campaign.
The numbers tell a story too. About 840 stores remain nationwide, down from their peak. Yet they've been providing customers with office supplies for over 35 years, positioning themselves as the office supply expert. They've expanded way beyond just pens and paper-they offer laptops, computers, printers, ink, toner, and even unexpected items like luggage, smart home technology, gaming consoles, and décor.
What's really smart is how they've adapted to modern shopping habits. Whether you prefer to shop in-store or online, they offer flexible options for shipping, same-day delivery, or in-store pickup. And their Easy Rewards program lets you earn points on every purchase, plus they have AutoRestock to ensure you never run out of essentials.
So yeah, Staples isn't the same company that just sold staplers and copy paper. They're basically trying to be the Swiss Army knife of business supplies-and honestly, in a world where everyone's working from everywhere, that might just be exactly what we need.