State Cashmere
State Cashmere is a sustainable cashmere brand headquartered in New York City that sources 100% pure Grade A cashmere directly from independent shepherds in Inner Mongolia. They offer men's and women's apparel, accessories, and home blankets at revolutionary prices through direct-to-consumer channels.
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State Cashmere · Dec 21
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State Cashmere · Dec 19
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State Cashmere · Dec 15
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State Cashmere · Nov 20
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State Cashmere · Nov 02
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State Cashmere · Oct 30
State Cashmere customer service
Use any of the convenient means below to contact State Cashmere customer service.
Headquarters
1177 Avenue of the Americas, Floor 5
New York, NY 10036
[email protected]
Returns
What is the return window?
All purchases may be returned within 30 days of the purchase date. This applies to all U.S. domestic purchases made through their website.
Are there any items that are non-returnable?
Items must be unworn, unwashed, undamaged and unaltered (except for defective items). You must include any original packaging plus all tags or boxes. Items that don't meet these conditions are not eligible for return.
How will I receive my refund?
You can choose between a full refund in store credit or a refund to your original payment method from which a $8 restocking fee will be applied. The refund will be issued via the original payment method or store credit when the return center confirms receiving your returned package. Please allow several business days for the return center to process after the tracking information says "delivered". You will receive a confirmation email when the refund is issued. For refunds via your original payment method, please allow 5-7 business days for your bank to process the refund.
Who pays for return shipping?
To return a gift, State Cashmere will send you a prepaid return label to ship the gift back to them. For regular returns, customers can initiate returns through their return portal, and prepaid labels are provided for U.S. domestic returns.
What if I received a damaged or incorrect item?
If you have received a damaged, defective, or incorrect item, please contact [email protected] with a photo of the damage or the wrong item you received, as well as your order number and current shipping address. Let them know you would like to get a replacement or get a full refund in store credit, and they will assist you with the next step.
Editor's Take
So here's the thing about State Cashmere-it's basically what happens when someone from Inner Mongolia decides the cashmere industry needs a serious reality check. The founder, Hao, grew up watching his grandparents raise cashmere goats in one of the harshest climates on earth, and he figured, why should luxury cashmere cost a small fortune when you can cut out all the middlemen?
That's kind of the whole vibe here. State Cashmere sources directly from shepherds in Inner Mongolia (where temperatures drop to -30°C, by the way), which means two things: the goats produce incredibly soft fiber because they need it to survive, and the shepherds actually get fair wages instead of getting squeezed by the supply chain. It takes 4 to 5 goats to make one sweater since each goat only produces about 150 grams of that super-soft undercoat fiber annually. That's a lot of goats.
But what really sets them apart is the price point. They're selling 100% Grade A cashmere-the good stuff-at prices that make traditional luxury brands look, well, a bit ridiculous. We're talking sweaters in the $160-$210 range, which is basically unheard of for pure cashmere. And they're not cutting corners. The company oversees the entire process from goat to garment, ensuring everything's fair-trade and cruelty-free.
The product line is pretty straightforward: men's and women's apparel (sweaters, cardigans, hoodies, bottoms), accessories (scarves, beanies, gloves), and home goods like throw blankets. Everything's designed to be timeless rather than trendy-the kind of pieces you'll reach for year after year. They've got this "hardcore soft" branding that's actually pretty clever, playing up the contrast between the rugged Mongolian origins and the luxurious end product.
Shopping's entirely online, which keeps costs down. They offer free shipping on U.S. orders over $99, and standard shipping takes 3-5 business days (even though the cashmere comes from Mongolia, everything ships from warehouses in the U.S.). Returns are pretty generous too-30 days to send stuff back, though there's an $8 restocking fee if you want a refund to your original payment method instead of store credit.
One thing that comes up a lot in reviews is the softness. People either absolutely love it or-and this is interesting-some find it scratchier than expected. That's probably because pure cashmere without blends can feel different than what people are used to from department stores. It's also worth noting that customer service seems hit or miss based on reviews, with some people praising quick responses and others frustrated by slow communication.
The sustainability angle is legit, though. They're transparent about their supply chain, work directly with shepherds to ensure ethical practices, and focus on creating durable pieces that last for years rather than fast fashion that falls apart. In a world where "sustainable" gets slapped on everything, State Cashmere actually walks the walk.
If you're looking for affordable luxury cashmere and don't mind shopping online, State Cashmere delivers solid quality at prices that won't make your wallet cry. Just maybe size up if you're between sizes, and don't expect lightning-fast customer service responses.