Steve Madden

Steve Madden is a globally recognized fashion company that designs and markets shoes, handbags, apparel, and accessories for women, men, and children. Founded in 1990, the brand represents a lifestyle of embracing fashion while maintaining funky independence and New York edge.

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Our corporate environment is extremely fast paced, and requires associates to maintain a balance of energy and professionalism. Given the dynamic nature of our industry, we seek talented associates able to offer constant creativity and originality to the business. As our business continues to grow, we strive to improve and develop our corporate team as well.

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location

Headquarters

52-16 Barnett Avenue
Long Island City, NY 11104
(718) 446-1800
[email protected]

Returns

What is the return window?
Steve Madden gladly accepts returns of unworn merchandise within 30 days of delivery except clearance items, which are final sale and may not be returned or exchanged. Returns must be shipped back within 7 days of a return label being issued.

Are there any items that are non-returnable?
Clearance Items, Masks, Mask Filters and Earrings may not be returned or exchanged. All handbags and accessories must have original tags attached.

How will I receive my refund?
Returns will be refunded to the original method of payment. Shipping charges are not refundable and there is a $6.95 per order return fee that covers restocking and postage back to the warehouse.

Can I return online purchases in-store?
For your convenience, Steve Madden accepts online returns at Steve Madden stores (only stores in the USA excluding Colorado, Utah and Savannah, GA locations). Returns will be refunded to the original method of payment or as store credit.

How do I start a return online?
You may obtain a return authorization using the Return Center. You can generate a QR code and drop off your return at an official FedEx Office location (third party authorized FedEx locations are NOT eligible). No shipping box or label needed, however the shoe box is mandatory.

Steve Madden hours

Steve Madden hours

Sunday 11:00am - 7:00pm
Monday 10:00am - 8:00pm
Tuesday 10:00am - 8:00pm
Wednesday 10:00am - 8:00pm
Thursday 10:00am - 8:00pm
Friday 10:00am - 8:00pm
Saturday 10:00am - 8:00pm

Hours may vary by location and be modified due to holidays or events. Be sure to verify the current operating hours for your local Steve Madden.

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Editor's Take

So here's the thing about Steve Madden-it's basically the footwear brand that's been quietly dominating closets since 1990, and honestly? Most people don't realize just how massive it's become. What started with founder Steve Madden selling chunky platform shoes out of his car trunk in Manhattan has morphed into this $750 million empire with over 3,200 employees across six continents. That's kind of wild when you think about it.

The brand's whole vibe is this rock-and-roll meets New York edge thing, which sounds cliché until you actually look at their stuff. They're not trying to be your grandmother's sensible shoe store. Instead, they've carved out this space where fashion-forward meets accessible-like, you can grab a pair of trendy boots without needing to take out a second mortgage. And they've expanded way beyond just shoes. We're talking handbags, accessories, watches, jewelry, even licensed products like Anne Klein and Superga.

What's interesting is how they've managed to stay relevant across generations. Gen Z discovers them through TikTok clips (the brand has 539,800 followers there), while millennials remember those iconic '90s platforms that fashion designers like Betsey Johnson used in their runway shows. The company operates over 107 retail stores in the US alone, plus they're sold in department stores like Nordstrom and Dillard's, so you've probably walked past their stuff a hundred times without realizing it.

But here's what really sets them apart-they're not precious about what they do. Steve Madden himself has been refreshingly candid in interviews about everything from his time in prison for securities fraud to his strategy of creating "dupes" of high-end designer shoes. That kind of transparency is rare in fashion, where everyone usually pretends they invented everything from scratch. The brand's Instagram (3 million followers) shows this too-mixing polished product shots with behind-the-scenes glimpses of employees at their Long Island City headquarters.

The business model is pretty smart. They've got multiple revenue streams: wholesale (selling to other retailers), retail (their own stores), licensing (letting other companies use their brand), and what they call "First Cost" (basically being a buying agent for mass-market retailers). It's like they've figured out how to be everywhere without overextending themselves.

Notice how they've also adapted to modern shopping habits? Free shipping over $75, buy now pay later options, an SM Pass membership program with different tiers. They're not stuck in 2005 pretending e-commerce doesn't exist. Their return policy is pretty standard-30 days for unworn merchandise-but they've made it convenient with options to return online purchases in-store or drop off at FedEx locations with just a QR code.

The company's also surprisingly active in sustainability efforts, partnering with organizations like FABSCRAP to recycle textile waste and Trashie for clothing returns infrastructure. Since 2019, they've recycled over 2,200 kg of waste, which isn't going to save the planet single-handedly, but it's more than a lot of fashion brands are doing.

And the corporate culture? It's described as "extremely fast paced" requiring "constant creativity and originality." Translation: probably not the place if you want a sleepy 9-to-5, but potentially exciting if you're into fashion and can handle the intensity. They offer the usual benefits-health insurance, 401(k), PTO-plus employees get a free pair of shoes every season, which seems like a small perk but is actually pretty cool when you think about it.

The brand represents something specific: that funky independence mixed with trend awareness. They're not trying to be Prada, and they're not trying to be Payless either. They've found this middle ground where style-conscious people can experiment with trends without the luxury price tag. Whether that's your thing or not probably depends on how you feel about fashion as self-expression versus investment pieces.