Stila Cosmetics
Stila Cosmetics creates artistry-proven, cruelty-free makeup products that are innovative and turn the simplest look into a unique statement. Founded in 1994 by celebrity makeup artist Jeanine Lobell, the brand is known for its modern, sophisticated approach to beauty.
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Stila Cosmetics customer service
Use any of the convenient means below to contact Stila Cosmetics customer service.
| Phone | (866) 784-5201 |
| Web | https://www.stilacosmetics.com/pages/contact-us |
| [email protected] |
Headquarters
801 N Brand Blvd Ste 500
Glendale, California 91203
(866) 784-5201
[email protected]
Returns
What is the return window?
All returns must be made within 30 days of your purchase date or Stila Cosmetics will be unable to process this transaction.
Do I need a receipt to return an item?
If for any reason you are not satisfied with your Stila purchase of any regular priced items, simply visit our return portal above within 30 days of your purchase date. While a receipt isn't explicitly mentioned, you'll need your order information to process the return through their portal.
Are there any items that are non-returnable?
Sale discounted items are final and not eligible for return options. There is no option for return/replacement of gifts or samples.
How will I receive my refund?
Your refund will be reflected to the original payment method within one billing cycle. Returns are for product reimbursement or store credit only as we do not offer exchanges.
Who pays for return shipping?
All shipping fees are not refundable. Customers are responsible for return shipping costs.
Editor's Take
So here's the thing about Stila-it's basically the comeback kid of the beauty world, and honestly? It's kind of fascinating to watch. Founded in the '90s by celebrity makeup artist Jeanine Lobell, Stila became an instant sensation on and off the runway, but then sort of... disappeared for a while. You know how some brands just fade into the background? That was Stila for the better part of two decades.
But they're back now, and they're doing it right. Their artistry-proven, cruelty-free makeup products are innovative and turn the simplest look into a unique statement. And when I say they're leaning into their heritage, I mean it-their cult classic STAY ALL DAY® WATERPROOF LIQUID EYE LINER brought a new top-of-the-line experience to the world when it launched in 2009, and it's still their bread and butter.
What's really interesting is how they've positioned themselves. The name Stila (pronounced STEE-la) is derived from the Italian word "stilare," which can mean "to pen" or "to write," because they believe that makeup should be as individual as your own signature. That's not just marketing speak-it actually shows up in their product philosophy.
Here's what I find most compelling: most consumers first buy Stila when trading up their eye makeup from mass to prestige, and once they do trade up to Stila, their repeat purchase rate is really strong. That tells you something about the quality and the experience. They're not just riding on nostalgia-they're actually delivering products that keep people coming back.