StriVectin

StriVectin is an award-winning, premium skincare brand backed by over 35 years of clinical research, delivering advanced anti-aging formulas powered by patented NIA-114 technology for visible, clinically-proven results.

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StriVectin customer service

StriVectin customer service

Use any of the convenient means below to contact StriVectin customer service.

StriVectin jobs

StriVectin jobs

At StriVectin, we believe in one thing: the power of what works. That is our guide for our skincare solutions and the motivation behind the work we do. We are driven by results, and promote an environment that values passion, collaboration, and enthusiasm towards all that we do.

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location

Headquarters

285 Madison Ave Suite 1200
New York, NY 10017
(800) 272-2376
[email protected]

Returns

What is the return window?
We are happy to accept returns on both new and gently used products at no cost to you within 30 days of receipt.

Do I need a receipt to return an item?
Items not purchased directly from StriVectin.com or via phone with StriVectin are not usually eligible to be returned to us for a refund or exchange in the first instance. We apologize for any inconvenience; however, you will need to return the items to the location from which they were purchased. If you purchased StriVectin products at a store/spa/salon, please first contact that store directly to inquire about their return policy. If you have any difficulties, please contact us at [email protected].

How will I receive my refund?
When your return and refund are fully processed, you will receive a confirmation email from StriVectin Customer Care.

Who pays for return shipping?
We are happy to accept returns on both new and gently used products at no cost to you within 30 days of receipt. The company covers return shipping costs.

How do I start a return online?
To start a new return, please email [email protected]

Editor's Take

So here's the thing about StriVectin - they're kind of the nerds of the skincare world, but in the best possible way. While other brands are busy with flashy marketing campaigns, StriVectin's been quietly geeking out in labs for over 35 years. And honestly? That approach has paid off.

The brand basically stumbled into fame. They started with a stretch mark cream that people noticed was doing something pretty remarkable to wrinkles. Word spread, and suddenly everyone wanted in on this accidental anti-aging miracle. But instead of just riding that wave, they doubled down on the science.

Every single product features their patented NIA-114 technology - this optimized form of niacin that's supposedly better than regular niacinamide. They're not shy about the clinical testing either. Like, every product gets put through independent studies, which is kind of rare in an industry where "clinically proven" can mean just about anything.

What's interesting is how they've positioned themselves. They're not trying to be the luxury brand you see in fancy department store displays (though you will find them at Sephora and Ulta). They're more like that friend who actually reads the ingredient labels and can explain what peptides do without making your eyes glaze over. The website redesign they launched recently really leans into this - lots of educational content, ingredient glossaries, skin concern filters. It's almost like they're teaching a masterclass while you shop.

The product range has gotten pretty extensive. Started with that famous SD cream, but now they've got serums, eye treatments, neck creams (because apparently tech neck is a thing we all need to worry about now), and even body products. Their Super-C Retinol serum combines vitamin C and retinol in one formula, which used to be considered a skincare no-no until the science caught up.

Price-wise, they're sitting in that interesting middle ground - not drugstore cheap, but not "do I need to take out a loan?" expensive either. And they're cruelty-free and PETA certified, which matters to a lot of people these days. Most products are vegan too, except for a few that contain honey or lanolin-derived ingredients.

The customer service seems pretty solid - they've got phone support during business hours, email, chat, and a pretty comprehensive FAQ section. Free shipping on orders over $50, and they'll take returns on both new and gently used products within 30 days, which is actually pretty generous. Not many brands let you return something you've tried.

One thing that stands out is their InnerCircle loyalty program. Sign up, earn points, get rewards - the usual drill, but they seem to actually make it worthwhile with exclusive discounts and early access to new products.

The brand's owned by Crown Laboratories now (as of a 2021 acquisition), which also owns PanOxyl and Blue Lizard. So they've got some serious backing for continued research and development. They're not going anywhere.