Stuart Weitzman
Stuart Weitzman is a luxury footwear brand founded in 1986, known for combining artisanal Spanish craftsmanship with precisely engineered fit to create high-fashion, high-function shoes that empower women to stand strong.
Stuart Weitzman customer service
Use any of the convenient means below to contact Stuart Weitzman customer service.
| Phone | (877) 793-4896 |
| Web | https://www.stuartweitzman.com/support/contact-information |
Headquarters
10 Hudson Yards, Floor 18
New York, NY 10001
(877) 793-4896
Returns
What is the return window?
For a refund, please return any eligible merchandise by mail to our distribution center or in store at a Stuart Weitzman boutique within 14 days of receipt. If you are not satisfied with your purchase, and if the item is eligible for return, please promptly return it within 14 days upon receipt for a refund to your original form of payment or store credit.
Are there any items that are non-returnable?
Sale, SW Outlet and customized orders are final sale and not eligible for returns or price adjustments. Sale merchandise 30% off and above are Final Sale. All Sale and customized orders are Final Sale. They are not eligible for returns, exchanges or price adjustments.
How will I receive my refund?
If the item is eligible for return, please promptly return it within 14 days upon receipt for a refund to your original form of payment or store credit.
Can I return online purchases in-store?
We accept returns via mail to our distribution center and in person at Stuart Weitzman boutiques.
How do I start a return online?
Items must be unworn, unused and include all tags, parts and accessories. To avoid damages, we recommend trying on footwear in clean, carpeted areas. Initial shipping charges are not refundable.
Stuart Weitzman hours
| Sunday | 11:00am - 7:00pm |
| Monday | 10:00am - 8:00pm |
| Tuesday | 10:00am - 8:00pm |
| Wednesday | 10:00am - 8:00pm |
| Thursday | 10:00am - 8:00pm |
| Friday | 10:00am - 9:00pm |
| Saturday | 10:00am - 9:00pm |
Hours may vary by location and be modified due to holidays or events. Be sure to verify the current operating hours for your local Stuart Weitzman.
Check my Stuart Weitzman hoursEditor's Take
So here's the thing about Stuart Weitzman-it's basically the shoe brand that figured out you don't have to choose between looking incredible and actually being able to walk. Since 1986, they've been doing this whole luxury footwear thing, but with a twist that matters: every single pair is handcrafted by artisans in Spain who've been perfecting their craft for decades. And when I say handcrafted, I mean really handcrafted-not that mass-produced stuff with a fancy label slapped on.
The brand's got this interesting history. Founded by Stuart Weitzman himself (who, fun fact, also happens to be a serious stamp collector who once dropped $9.48 million on a single stamp), the company changed hands a few times before landing with Coach-now part of Tapestry-in 2015 for $574 million. But here's what didn't change: that obsessive focus on fit and function.
What really sets them apart is this whole "high fashion, high function" philosophy. They're not just making shoes that look good in photos. They offer 17 different sizes and come in narrow, medium, and wide widths. That's kind of unheard of in the luxury space, where most brands seem to think everyone's foot is exactly the same shape. The 5050 boot? It's basically legendary at this point-over-the-knee, fits like a dream, and you can actually wear it all day without wanting to throw it out a window.
And they've got serious celebrity cred. We're talking Beyoncé, Taylor Swift, Serena Williams (who's a global spokeswoman), Kendall Jenner. The brand's known for creating those "million dollar" shoes for the Oscars-literally platinum sandals with diamonds that nominees wear on the red carpet. But the cool thing is, they're not just about the glitz. Their whole vibe is about empowering women to feel confident and strong, which sounds like marketing speak until you realize they've been pretty consistent about it for nearly 40 years.
The product range has expanded beyond just women's shoes-they've added handbags and men's footwear too. But shoes are still the heart of it. Whether it's the Stuart pump (a wardrobe staple), the Nudist sandal (minimalist and elegant), or those iconic boots, there's this attention to detail that's pretty remarkable. Cushioned insoles, lightweight soles, materials that actually breathe. It's luxury, sure, but it's luxury you can live in.
They've got boutiques in major cities worldwide, plus they're sold at high-end department stores and online. The shopping experience is pretty elevated-personal styling appointments, bridal shoe showers (yes, that's a thing), specialized fit consultations. It's the kind of place where the staff actually knows what they're talking about when it comes to shoe construction and fit.
Notice how they've managed to stay relevant without completely reinventing themselves every season? That's actually harder than it sounds in fashion. They stick to what they do well-beautifully constructed shoes that merge style with wearability-and they just keep refining it. In a world where so many brands are chasing trends, there's something refreshing about a company that's just really, really good at making shoes.