Sugarfina

Sugarfina is a luxury candy boutique for grown-ups offering artisan confections from around the world, including their famous Champagne Bears made with Dom Pérignon, Rosé wine-infused gummies, and cocktail-inspired candies in beautiful packaging.

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Sugarfina customer service

Sugarfina customer service

Use any of the convenient means below to contact Sugarfina customer service.

Sugarfina jobs

Sugarfina jobs

Sugarfina offers exciting career opportunities in a happy, fast-moving environment where every team member plays an important role in the company's growth and a super sweet company culture. The moment you step into a Sugarfina boutique, you'll understand why they're different.

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location

Headquarters

1700 E Walnut Ave, Suite 500
El Segundo, CA 90245
(855) 784-2734
[email protected]

Returns

What is the return policy?
Because candy is perishable, Sugarfina is not able to accept returns. All sales are final and no refunds or store credit will be issued.

Can I cancel my order?
Once an order is received, it cannot be cancelled or changed. If the order is placed during normal business hours of Monday - Friday 8 am - 5 pm PST, attempts to accommodate requests within 2 hours of placing the order may be made.

What if I purchased from a retail partner?
If Sugarfina products were purchased from one of their trusted retail partners, the retailer's return policy should be referred to, which is often found on the receipt or their website.

Does Sugarfina offer price adjustments?
Sugarfina offers price adjustments if an item goes on sale within seven days of your purchase. Customers can receive a refund for the price difference by contacting customer service with their order information.

Sugarfina hours

Sugarfina hours

Sunday 11:00am - 6:00pm
Monday 11:00am - 7:00pm
Tuesday 11:00am - 7:00pm
Wednesday 11:00am - 7:00pm
Thursday 11:00am - 7:00pm
Friday 11:00am - 7:00pm
Saturday 11:00am - 7:00pm

Hours may vary by location and be modified due to holidays or events. Be sure to verify the current operating hours for your local Sugarfina.

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Editor's Take

So here's the thing about Sugarfina-it's basically what happens when someone decides candy doesn't have to be just for kids anymore. And honestly? They nailed it.

The whole concept started kind of romantically, actually. Co-founders Rosie O'Neill and Josh Resnick watched Willy Wonka & the Chocolate Factory on their third date, and somewhere between the chocolate river and those Oompa Loompas, they had this lightbulb moment: where's the candy store for grown-ups? Not the place with bins of gummy worms and lollipops shaped like cartoon characters, but somewhere you'd actually want to shop as an adult. Turns out, that place didn't exist in the United States. So they created it themselves.

What makes Sugarfina different is they're not messing around with quality. They partner with artisan candy makers from around the world-we're talking small-batch producers who actually care about what they're making. The result? Gummy bears made with Dom Pérignon Vintage Champagne (yes, really), Rosé wine-infused bears from Provence, and cocktail-inspired candies that taste like your favorite happy hour drinks. These aren't your average gas station sweets.

The presentation is kind of their thing too. Walk into one of their boutiques and it feels more like a jewelry store than a candy shop. Everything's displayed in these pristine little cubes, the packaging is gorgeous, and the whole aesthetic screams "treat yourself" rather than "sugar rush." They've basically turned candy into a luxury experience, which sounds ridiculous until you see it in person. Then it makes total sense.

Numbers-wise, they're doing pretty well. With 25 retail locations across North America, plus franchise stores in Hong Kong, they've expanded way beyond that initial concept. But retail is just part of the story-over 2,000 prestige wholesalers carry their products, including Nordstrom, Bloomingdale's, and Neiman Marcus. You can also find them online, obviously, and they've built a serious e-commerce presence that keeps growing.

Their customer base is interesting too. About 85-90% of their customers are women, which totally shapes how they market and design products. They're creating content and packaging that resonates with fashionable, influential women who want luxury products that fit their lifestyle. And it's working-they've got over 340,000 followers across social media platforms, with features in Us Weekly, People Magazine, Forbes, and Food Network.

The product innovation never stops, either. They're constantly collaborating with trendy brands and coming up with new flavors. Remember when they joked about green juice gummy bears for April Fool's Day, and people went so crazy they actually had to make them? That partnership with Pressed Juicery sold out online in three hours. They've also done collections with Tito's Vodka, Truly Hard Seltzer, and even Candy Land. It's this mix of nostalgia and sophistication that keeps people coming back.

But here's what really matters: they've carved out this entirely new space in the confectionery market. The global candy industry is massive-analysts valued it at $226 billion in 2021, with projections hitting $308 billion by 2029. Sugarfina's positioning themselves as the luxury option in that enormous market, and they're defending it with over 50 patents, trademarks, and copyrights on their branding and packaging.

The whole operation is pretty sophisticated now. They've centralized distribution, expanded into specialty grocery stores, and they're even exploring international growth in Europe, Southeast Asia, and the Middle East. Their rewards program keeps customers engaged, and they've built a corporate gifting business that's become one of their fastest-growing channels.

Look, at the end of the day, Sugarfina proved there's a real market for high-quality, beautifully presented candy aimed at adults. They took something we all love but maybe felt a little silly buying for ourselves, and made it feel special. That's pretty smart.