Suitsupply
Suitsupply is a Dutch men's suit and fashion brand founded in 2000, offering premium Italian fabric suits, custom tailoring, and accessories through 150+ stores worldwide and online. Known for combining luxury craftsmanship with accessible pricing.
Suitsupply customer service
Use any of the convenient means below to contact Suitsupply customer service.
| Phone | (844) 328-9234 |
| Web | https://suitsupply.com/en-us/customer-service.html |
| [email protected] |
Suitsupply jobs
We encourage our colleagues and customers to embrace and celebrate their individuality and style. This approach is at the core of what we do, and the Suitsupply mantra says it best - Don't just fit in, find your own perfect fit. Our most valuable asset is you.
View current Suitsupply jobsHeadquarters
H.J.E. Wenckebachweg 210
Amsterdam, North Holland 1096, Netherlands
[email protected]
Returns
What is the return window?
You can return or exchange your unworn, unaltered product(s) within 30 days of delivery at no cost to you. Purchases made between December 1st and December 31st (giftcards excluded), can be returned up to 45 days from day of purchase.
Are there any items that are non-returnable?
Unworn, unaltered attire and with original tag still attached, including custom made products, are eligible for return within 30 days of delivery. Items must be unworn and unaltered with tags attached to qualify for returns.
How will I receive my refund?
Refunds are processed within 1-2 days of receiving your returned merchandise. You will receive a confirmation email.
Can I return online purchases in-store?
Please be aware that returns and exchanges can only be made within the country of original purchase. Yes, you can return items to stores, but only within the country where you made the purchase.
Who pays for return shipping?
You can return or exchange your unworn, unaltered product(s) within 30 days of delivery at no cost to you. Returns are free when using the provided prepaid return label.
Suitsupply hours
| Sunday | 11:00am - 6:00pm |
| Monday | 11:00am - 7:00pm |
| Tuesday | 11:00am - 7:00pm |
| Wednesday | 11:00am - 7:00pm |
| Thursday | 11:00am - 7:00pm |
| Friday | 11:00am - 7:00pm |
| Saturday | 10:00am - 7:00pm |
Hours may vary by location and be modified due to holidays or events. Be sure to verify the current operating hours for your local Suitsupply.
Check my Suitsupply hoursEditor's Take
So here's the thing about Suitsupply-it's basically what happens when someone decides the suit industry needs a serious wake-up call. Founded back in 2000 by Fokke de Jong (who literally started this from his dorm room at the University of Amsterdam), the brand has grown into this global phenomenon with over 125 stores worldwide. And honestly? They've earned it.
The whole concept is pretty straightforward but kind of genius. They're vertically integrated, meaning they buy fabric in Italy at high-end Italian mills, run their own factories, and from the factory it goes straight to stores so there's no middleman in between. That's how they can sell a suit made from the same Italian fabrics as a $3,600 Armani for around $600. The Wall Street Journal actually did a blind test that rated a Suitsupply suit in a first-place tie with that Armani, which is pretty wild when you think about it.
But what really sets them apart is this obsession with fit. Every single sales associate goes through something called "Suit School"-a six to eight week training program where they learn everything about suits and fabrics. It's not just about making a sale; they genuinely want you walking out with something that fits perfectly. They even do alterations in-store, with basic ones done in 30 minutes and more complex work finished within three days.
The brand operates in this interesting sweet spot between luxury and accessibility. They use fabrics from renowned Italian mills like Vitale Barberis Canonico and Reda, but they're not trying to be some exclusive, intimidating luxury brand. Walk-ins are welcome, though you can book appointments if you want dedicated attention. And their online presence is strong too-they've developed tech like the Look Builder (think Cher's virtual wardrobe from Clueless but for real) and a Garmentor app.
One thing that's kind of refreshing? They don't do traditional advertising. Instead, they rely heavily on word-of-mouth, social media, and customer referrals. Sometimes their marketing campaigns have stirred up controversy (their 2016 "Toy Boys" campaign definitely raised eyebrows), but they've always been unapologetically bold in their approach.
The company's grown from that single Amsterdam location to stores in major cities like New York, London, Shanghai, Singapore, and Hong Kong. They've dressed the Dutch Olympic team for multiple games and have been featured in GQ, Esquire, and pretty much every major menswear publication. But at the end of the day, their philosophy is simple: nobody should leave with anything less than a perfect fit. And in an era of fast fashion and disappearing craftsmanship, that's actually kind of revolutionary.