Swarovski
Swarovski is a leading jewelry and accessories brand founded in 1895, specializing in precision-cut crystals, jewelry, watches, and home décor. Known for their mastery of light and crystal cutting, they offer attainable luxury with products ranging from elegant jewelry to sparkling crystal creations.
Swarovski customer service
Use any of the convenient means below to contact Swarovski customer service.
| Phone | (800) 426-3088 |
| Web | https://www.swarovski.com/en-US/contact |
| [email protected] |
Swarovski jobs
Joining Swarovski means being part of a bigger purpose. We create positive impact and work wonders - propelled by your unique ideas - to inspire the worlds of interior design, fashion, culture, film, and entertainment.
View current Swarovski jobsHeadquarters
50 Sharpe Drive
Cranston, Rhode Island 02920
(800) 426-3088
[email protected]
Returns
What is the return window?
All products must be returned within 14 days after purchase to a Swarovski store with proof of purchase for in-store purchases. For online purchases, items must be returned within 14 days after delivery or collection.
Can I return online purchases in-store?
Products purchased online can be returned at selected Swarovski stores (excluding concessions). The item must be returned to "return in store" with Swarovski.com proof of purchase within 14 days after delivery/collection for a refund only. The store will provide a proof of return receipt for the returned product and a refund will be issued within 10 working days.
How will I receive my refund?
For online purchases returned through a courier service, your return will be processed within 10 days from the time we receive the product in our warehouse. Once processed, we will send you a confirmation email. It may take anywhere from 5-10 business days for the funds to appear back in your account.
Are there international returns?
Due to various reasons, Swarovski does not have an international exchange or refund policy. As a result, we are unable to exchange, substitute, or refund products purchased abroad.
Swarovski hours
| Sunday | 11:00am - 6:00pm |
| Monday | 10:00am - 9:30pm |
| Tuesday | 10:00am - 9:30pm |
| Wednesday | 10:00am - 9:30pm |
| Thursday | 10:00am - 9:30pm |
| Friday | 10:00am - 9:30pm |
| Saturday | 10:00am - 9:30pm |
Hours may vary by location and be modified due to holidays or events. Be sure to verify the current operating hours for your local Swarovski.
Check my Swarovski hoursEditor's Take
So here's the thing about Swarovski-it's not just another jewelry brand, and honestly, that's what makes it kind of fascinating. Founded way back in 1895 by Daniel Swarovski in Austria, this company basically revolutionized how we think about crystal. The guy invented an electric cutting machine that could produce crystals with unprecedented precision, and suddenly, sparkle became accessible to, well, basically everyone who wasn't royalty.
What's interesting is how Swarovski has managed to stay relevant for 130 years. They're celebrating that milestone right now, actually. Most companies don't make it past a decade, but Swarovski? They've evolved from making crystal components for other designers to becoming a full-fledged luxury lifestyle brand. And they've done it without losing that core identity-the mastery of light and crystal cutting that started it all.
The product range is pretty wild when you think about it. Sure, there's jewelry-necklaces, bracelets, earrings, rings-all featuring those signature precision-cut crystals. But then you've got watches, home décor pieces, crystal figurines (those annual Christmas ornaments have a cult following), and even laboratory-grown diamonds now. They've partnered with everyone from Disney to haute couture fashion houses. Marilyn Monroe wore a Swarovski crystal-covered dress to sing "Happy Birthday" to JFK in 1962, which is the kind of cultural moment that cements a brand's legacy.
Notice how they've positioned themselves? It's attainable luxury. Not costume jewelry, but not fine jewelry either-somewhere in that sweet spot where you can treat yourself without taking out a loan. Their crystals contain about 32% lead content, which maximizes refraction and gives them that distinctive sparkle. The iconic swan logo (used since 1988) has become instantly recognizable, marking everything from a $50 pendant to elaborate chandeliers.
But here's what really stands out: Swarovski employs over 18,000 people globally and operates in around 150 countries with more than 2,400 stores. Those aren't small-business numbers. They've built an empire on making things shine, literally. Their flagship store on Fifth Avenue in New York is a two-floor "world of joyful extravagance" that feels like stepping inside a jewelry box.
The brand's also gotten smart about staying current. They've embraced influencer marketing, partnered with celebrities like Ariana Grande as global brand ambassadors, and created highly Instagrammable experiences (like the Matterhorn Glacier Ride in Switzerland, which features Swarovski crystals). They're targeting millennials and Gen Z without alienating their traditional customer base, which is a tricky balance.
And yeah, they've had their challenges. The jewelry market is competitive, and younger consumers have different spending habits than previous generations. But Swarovski keeps innovating-their new Octagon cut for lab-grown diamonds, their digital retail experiences, their sustainability initiatives. They're not resting on 130 years of history; they're actively writing the next chapter.