Swatch

Swatch is a Swiss watchmaker known for colorful, affordable, and innovative timepieces. Founded in 1983, Swatch revolutionized the watch industry with playful designs and Swiss-made quality at accessible prices.

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Swatch customer service

Swatch customer service

Use any of the convenient means below to contact Swatch customer service.

Swatch jobs

Swatch jobs

At Swatch, we know that happy and healthy employees are the key to success. That's why we offer competitive salaries, opportunities for growth and a range of other employee benefits to ensure every team member thrives in their role. At Swatch, we operate in a fast-paced and dynamic environment that values creativity, teamwork and openness.

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location

Headquarters

Nicolas G. Hayek Strasse 2
2502 Biel / Bienne, Switzerland

Returns

What is the return window?
For online orders, you may return or exchange any non-personalized, unworn, undamaged watch in its original packaging, within 14 days of delivery for a full refund (minus shipping costs), or exchange for equal value. The 14 day return policy will be extended to January 31st of the following year for online purchases made between November 25th through December 31st.

Are there any items that are non-returnable?
Swatch X You and Flik Flak personalized watches (Watches with a customized design or embroidery) are considered final sale and excluded from the 14 day return policy. Personalized watches, batteries and reduced priced items (reduced retail price, special promotions, sales etc) are considered 'Final Sale.'

How will I receive my refund?
Refunds can only be credited back to the original form of payment.

Can I return online purchases in-store?
Non-personalized, unworn, undamaged merchandise purchased online may also be EXCHANGED for equal value at any Swatch U.S. corporate retail store with original receipt, packaging slip, and original packaging. Our Swatch U.S. corporate retail stores cannot process refunds for online orders.

What if I received a damaged or incorrect item?
If Merchandise has a significant defect right out of the box (e.g., the product is broken, has missing parts, etc.) or you have received the wrong merchandise, we'll be happy to exchange it. Please contact Customer Service at 1-866-379-2824 (From 9 AM to 6 PM EST Monday through Friday) within 72 hours from the date of delivery, and at our discretion, we will promptly send you a replacement or issue you a full refund after you have returned the damaged or defective product.

Swatch hours

Swatch hours

Sunday 11:00am - 7:00pm
Monday 10:00am - 8:00pm
Tuesday 10:00am - 8:00pm
Wednesday 10:00am - 8:00pm
Thursday 10:00am - 8:00pm
Friday 10:00am - 9:00pm
Saturday 10:00am - 9:00pm

Hours may vary by location and be modified due to holidays or events. Be sure to verify the current operating hours for your local Swatch.

Check my Swatch hours

Editor's Take

So here's the thing about Swatch-it's basically the watch that saved Swiss watchmaking, and that's not hyperbole. Back in the early 1980s, when Japanese quartz watches were absolutely demolishing the Swiss watch industry, Swatch came along and said, "What if we made watches fun again?" And they did.

The brand launched in 1983 with a radical idea: affordable Swiss-made watches that were colorful, playful, and-get this-only had 51 components instead of the usual 90-plus. They weren't trying to compete with Rolex or even Seiko on traditional terms. Instead, they invented the concept of the "second watch." You know, that watch you wear because it matches your outfit or your mood, not because you're timing a dive or impressing your boss.

What's wild is how Swatch turned watches into collectibles without even trying that hard. People started buying multiple Swatches the way they'd buy sneakers or handbags. The brand collaborated with artists like Keith Haring and designers from every corner of the creative world, basically turning wrists into tiny art galleries. By the mid-80s, they'd sold millions. Today? We're talking hundreds of millions of watches sold worldwide.

But Swatch isn't just about nostalgia. They've stayed relevant by doing things like the MoonSwatch collaboration with Omega-a collection that had people literally lining up around blocks in major cities. These weren't $10,000 Speedmasters; they were $260 Bioceramic watches that captured the essence of the iconic moon watch. The hype was real, and it showed that Swatch still knows how to create cultural moments.

The company operates under the massive Swatch Group umbrella, which also owns brands like Omega, Longines, and Breguet. So yeah, when you buy a Swatch, you're technically buying from the same folks who make some of the world's most prestigious timepieces. The difference? Swatch keeps things accessible, with most watches ranging from around $60 to a few hundred dollars.

And they're not slowing down. New collections drop constantly-seriously, they create a new design roughly every day and a half. Whether it's a collaboration with 007, a tribute to art movements, or just a fresh take on their classic Gent model, there's always something new. The brand's headquarters in Biel, Switzerland, is this stunning timber structure designed by Pritzker Prize-winning architect Shigeru Ban, which kind of tells you everything about how Swatch approaches design: bold, innovative, and unapologetically different.