Sweaty Betty
Sweaty Betty is a British women's activewear brand founded in 1998, specializing in fashion-forward fitness clothing including leggings, sports bras, tops, and outerwear designed to empower women through fitness and beyond.
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Sweaty Betty · Mar 30
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Sweaty Betty · Mar 08
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Sweaty Betty · Mar 05
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Sweaty Betty · Feb 22
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Sweaty Betty · Feb 19
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Sweaty Betty · Feb 12
Sweaty Betty customer service
Use any of the convenient means below to contact Sweaty Betty customer service.
| Phone | (855) 773-3400 |
| Web | https://help.sweatybetty.com |
| [email protected] |
Headquarters
King's Place, 90 York Way
London, N1 9AG, United Kingdom
[email protected]
Returns
What is the return window?
Sweaty Betty will accept items for return within 45 days of the product's delivery date. However, some sources indicate a 30-day return window for most items, so it's best to check at time of purchase. Items must be in perfect condition with original tags attached.
Do I need a receipt to return an item?
Sweaty Betty's return policy clarifies that proof of purchase must be included with the return. If proof of purchase is not included, the return will not be processed, and the customer will not get a refund. However, Sweaty Betty offers flexibility for returns without a receipt, subject to their return policy discretion. In such cases, you may be eligible for a refund or exchange based on the item's current selling price. Providing a valid, government-issued photo ID may be required.
Are there any items that are non-returnable?
Specific conditions apply to items like swimwear, lingerie, and final sale items. Swimwear and lingerie must be returned within 14 days of purchase. Strictly no returns available from the Sweaty Betty warehouse sale.
How will I receive my refund?
Once Sweaty Betty receives your returned item and accepts the return, you will receive your full refund within 5 business days. It is important to note that it is 5 business days from when Sweaty Betty gets the returned item, not 5 business days from the return shipment. You will receive a refund to your original form of payment or an exchange, based on your preference. Refunds typically take a few days to appear on your statement.
Can I return online purchases in-store?
Customers can return items either in-store or via mail, depending on the nature of the purchase. For in-store returns, bring the item to the customer service desk. However, some sources suggest checking current policy as this may vary by location.
Sweaty Betty hours
| Sunday | 11:00am - 5:00pm |
| Monday | 10:00am - 6:30pm |
| Tuesday | 10:00am - 6:30pm |
| Wednesday | 10:00am - 6:30pm |
| Thursday | 10:00am - 6:30pm |
| Friday | 10:00am - 6:30pm |
| Saturday | 10:00am - 6:30pm |
Hours may vary by location and be modified due to holidays or events. Be sure to verify the current operating hours for your local Sweaty Betty.
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Editor's Take
So here's the thing about Sweaty Betty - it's kind of the OG of women's activewear, and that's not just marketing speak. Founded in 1998 by Tamara and Simon Hill-Norton with one boutique in London's Notting Hill, the brand was actually named after a song by British band the Macc Lads. Which is honestly a pretty bold choice for what would become a premium fitness brand.
But what really sets them apart is this whole "designed by women for women" philosophy that actually means something. Back in 1998 it was a very bleak landscape for women's activewear - it was all dark and boring and the sports industry just didn't talk to women. And honestly? That resonated. A pair of their Power Leggings is purchased every 60 seconds, which is kind of insane when you think about it.
The product range is pretty comprehensive - leggings, sports bras, tops, outerwear, even ski gear. Their Power Leggings are basically legendary at this point, with features like side pockets, back zip pockets, and that bum-sculpting design everyone talks about. They've also launched a FemTech collection designed specifically for menstruation, maternity, and menopause, which feels like they're actually listening to what women need.
In August 2021, Sweaty Betty was bought by American apparel manufacturer Wolverine Worldwide, and they've been expanding aggressively since then. The UK now has 85 stores, and they just opened new locations in Chicago and Washington DC. There's also the Sweaty Betty Foundation, launched in 2021, which focuses on getting girls aged 10-18 active, especially those from lower income families and ethnically diverse communities.
The price point is definitely premium - we're talking £80-120 for leggings - but people seem willing to pay it for the quality and fit. Though I should mention, customer service has been getting some heat lately. Multiple reviews mention long wait times and difficulty getting responses, which is something they're apparently working on after some system updates.
One more thing - they're big on sustainability now, using responsibly sourced materials and even have a takeback program with Reskinned where you can trade in old pieces for discount codes. Nothing goes to waste, which is pretty cool.