Sylvane
Sylvane is a trusted industry leader for 25 years specializing in indoor air quality and home comfort solutions including dehumidifiers, air conditioners, air purifiers, and evaporative coolers.
-
Sylvane · Jun 22
-
Sylvane · Jun 02
-
Sylvane · May 25
-
Sylvane · May 22
-
Sylvane · May 14
-
Sylvane · May 11
Sylvane customer service
Use any of the convenient means below to contact Sylvane customer service.
| Phone | (800) 934-9194 |
| Web | https://www.sylvane.com/customer-service.html |
Sylvane jobs
We're looking for dedicated, innovative thinkers to join the Sylvane family. Our in-house departments work together to run and operate more than 2,000 website pages, 2 warehouses, and 1 customer service center!
View current Sylvane jobs
Headquarters
245 Hembree Park Drive Suite 124
Roswell, GA 30076
(800) 934-9194
Returns
What is the return window?
Sylvane offers a 30-Day Money-Back Guarantee on their products with a no-hassle return process. If you are not 100% satisfied with your purchase for any reason, you have the freedom to return your product(s) within 30 days for a refund.
Do I need a receipt to return an item?
Returns will not be accepted without a return authorization (RA) number. Once a return has been authorized and return instructions provided to the customer, the items must be returned postmarked within 2 weeks.
Are there any items that are non-returnable?
All products must be returned undamaged with all original manuals, registration cards, accessories, boxes, outer cartons and packing materials. If a product is returned damaged or with missing items, they reserve the right to assess a restocking fee up to the full value of the purchase, depending on the items damaged or missing.
How will I receive my refund?
Upon receiving the product, they will inspect it to ensure that it is in good condition for resale, approve the return(s), and process your refund.
Who pays for return shipping?
Customer is responsible for shipping charges to ship the item back to the Sylvane location specified on their return authorization. The only cost you will incur is the cost of shipping your purchase back to us.
Editor's Take
You know what's funny? Most people think air quality is just about opening a window. But Sylvane gets it-they've been in the trenches for 25 years, basically becoming the nerds of indoor air before it was cool.
Here's the thing: these folks started because the founders were severe allergy sufferers who couldn't find helpful information and the right products to help curb their symptoms. They wanted to create a place where people could find solutions to their problems online. Kind of refreshing, right? A company that actually started from personal pain points rather than some boardroom brainstorm.
And they're not messing around with the product selection. They specialize in premium dehumidifiers, air conditioners, air purifiers, evaporative coolers, water damage restoration and more. But here's what sets them apart-they don't just throw products at you. Their goal is twofold: First, offer customers the best indoor air quality products available. From HEPA vacuums to industrial dehumidifiers, they only offer the most helpful, efficient products on the market. Secondly, they want their customers to receive the right product. They strive to provide visitors with the best information through personal phone consultations, helpful articles, and detailed product pages.
The customer base is pretty diverse too. Their customers range from residential allergy and asthma sufferers to construction contractors. They've also helped customers in the commercial, government, and education sectors. Past commercial clients include Hewlett-Packard, Oracle, U.S. Army, U.S Navy, Harvard University, and many more. That's some serious street cred.
What really caught my attention is their approach to customer service. Their experts are available Monday - Friday: 8:30 a.m. to 6:30 p.m. EST, but orders can be placed 24 hours a day. And based on customer reviews, they're not just phoning it in-people are genuinely happy with the service.
The company's been around since 2000, which in internet years is basically ancient. They've grown every year since they launched in 2000. They have no plans to slow down now! That kind of consistent growth suggests they're doing something right beyond just riding trends.