TAYLRD
TAYLRD is a men's clothing brand specializing in high-performance pants designed for modern lifestyles. They focus exclusively on two perfected styles-Tech Chinos and Commuter Pants-offering a tailored fit at off-the-rack prices with technical fabrics that provide comfort, breathability, and versatility from desk to dinner.
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TAYLRD · Dec 07
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TAYLRD customer service
Use any of the convenient means below to contact TAYLRD customer service.
| Phone | (516) 334-0700 |
| Web | https://www.taylrdclothing.com/pages/frequently-asked-questions |
| [email protected] |
Headquarters
143 Manchester St.
Westbury, New York 11590
(516) 334-0700
[email protected]
Returns
What is the return window?
TAYLRD offers a 30-day window from the date of delivery for all returns and exchanges. This is the standard timeframe for both returns and exchanges across all items.
Are there any items that are non-returnable?
To be eligible for a return or exchange, an item must be in its original condition with all tags still attached, and TAYLRD reserves the right to refuse a return or exchange if an item does not meet these terms. Items that have been worn, washed, or have tags removed are not eligible.
How will I receive my refund?
Once TAYLRD receives the returned item(s), they'll issue a full refund for the original amount of purchase. The refund is processed back to the original payment method used for the purchase.
Who pays for return shipping?
If you decide to return an item for any reason other than a defect or shipping error, the return shipping will be a flat fee of $9.50, but fees for items shipped back for exchange are on TAYLRD. This means exchanges have free return shipping, but standard returns cost $9.50.
How do I start a return online?
Returns can be initiated through TAYLRD's online returns portal at https://returns.taylrdclothing.com/. However, recent customer reviews indicate the portal may have technical issues, so contacting [email protected] directly may be more reliable.
Editor's Take
Here's the thing about TAYLRD-they're not trying to be everything to everyone. And honestly? That's kind of refreshing.
They only make pants. No shirts, no jackets, no accessories cluttering up your decision-making. Just two styles they've perfected-Tech Chinos and Commuter Pants-so you're not drowning in 47 different options wondering which one's actually worth your money. It's the anti-fast-fashion approach, and it works because they've obsessed over getting the fit right instead of chasing trends.
The brand was basically born out of frustration. The founders couldn't find quality, good-looking clothing that consistently fit them well-so they decided to make it themselves. Classic origin story, but they actually followed through. Their whole pitch centers on what they call the "Signature TAYLRD Modern Fit"-multiple lengths, tons of waist sizes, cuts that move with you. Fit isn't a feature, it's everything, and they design pants to fit the way real guys wear them.
The Tech Chino uses a 96% cotton, 4% spandex blend with moisture-wicking and spill-resistant properties-basically business casual that doesn't feel like you're wearing cardboard. The Commuter Pant goes full technical with 100% polyester that's breathable, lightweight, moisture-wicking and quick-drying. Think dress pants that perform like athletic wear. They're targeting the desk-to-dinner crowd, guys who need versatility without the wardrobe changes.
But here's where it gets complicated. The product reviews are solid-people genuinely love the pants when they get them. The fit, the fabric, the comfort all check out. The problem? Customer service has become a serious pain point lately. Multiple recent complaints mention unresponsive support, delayed shipments, and a returns portal that apparently doesn't work. For a brand that positions itself on reliability and service, that's a pretty significant gap between promise and delivery.
They offer free shipping on orders over $100, which is reasonable given their price point (pants run around $105). Founded in 2017 and based in New York, they're still a small operation-somewhere between 2-10 employees depending on the source. That lean structure probably explains both their focused product line and their customer service struggles.
So yeah, TAYLRD's got a solid concept and quality products. If they can sort out the operational hiccups, they're onto something. But right now, you're kind of gambling on whether your order will arrive smoothly or turn into a customer service nightmare. The pants themselves? Worth it. The experience getting them? Your mileage may vary.