The Fruit Company

The Fruit Company is a family-owned business specializing in premium gourmet fruit baskets, gift towers, and monthly fruit clubs, sourcing much of their fruit from their own orchards in Hood River, Oregon since 1942.

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The Fruit Company customer service

The Fruit Company customer service

Use any of the convenient means below to contact The Fruit Company customer service.

The Fruit Company jobs

The Fruit Company jobs

The Fruit Company, a leader in premium fruit gifts based in Hood River, Oregon, is currently seeking Customer Service Representatives for both day and afternoon shifts. The company is also hiring for the holiday season, with temporary workers needed for various positions starting at $12 per hour from approximately November 2 until December 23.

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location

Headquarters

2850 Van Horn Dr.
Hood River, OR 97031
(800) 387-3100
[email protected]

Returns

What is the return window?
The Fruit Company products (fruit baskets, fruit gift towers and boxes, cheese, meat, nuts, dried fruit, chocolate dipped fruit, and desserts) are perishable and cannot be returned.

Are there any items that are non-returnable?
The Fruit Company products (fruit baskets, fruit gift towers and boxes, cheese, meat, nuts, dried fruit, chocolate dipped fruit, and desserts) are perishable and cannot be returned. These products are covered by our Satisfaction Guarantee and will be replaced if they arrive damaged.

What if I received a damaged or incorrect item?
These products are covered by our Satisfaction Guarantee and will be replaced if they arrive damaged. If your gift does not arrive as expected, please call customer service at 800-387-3100.

Who pays for return shipping?
The Fruit Company products are perishable and cannot be returned. Failed delivery attempts do not qualify for replacements or refunds.

How do I start a return online?
The Fruit Company products (fruit baskets, fruit gift towers and boxes, cheese, meat, nuts, dried fruit, chocolate dipped fruit, and desserts) are perishable and cannot be returned. If your gift does not arrive as expected, please call customer service at 800-387-3100.

Editor's Take

So here's the thing about The Fruit Company - it's basically the kind of business that makes you believe in the whole "American dream" narrative, except this one actually started back in 1942 and is still family-owned. Roy Webster founded the company in 1942, and it's now led by CEO Scott Webster, still privately owned by the Webster family, which is kind of rare these days when everything seems to get bought out by some massive corporation.

What sets them apart? They sort their fruit three times before it makes the cut for their gifts. Three times. That's the kind of obsessive attention to detail that either makes you incredibly successful or drives you slightly mad - probably both. And it's worked for them. They were selected by O, The Oprah Magazine for their "Holiday O List" in 2003, named one of the "Top 50 Best of the Web" by Internet Retailer Magazine in 2005, and they've become one of Costco's primary fruit basket suppliers.

But let's talk about what they actually do. Much of their fruit is sourced from their own local orchards in Hood River, Oregon, and they own over 600 acres of fruit trees and blueberry fields. That's not nothing. The Hood River Valley sits between Mount Hood and Mount Adams, and the volcanic soil plus mountain glacier-fed streams create this perfect microclimate for growing exceptional fruit. It's one of those places where geography just works in your favor.

Notice how they've evolved, though. The company originally specialized in Comice pears and began running a mail order service to distribute their signature pears across the Pacific Northwest. Now they're doing the whole e-commerce thing with gift baskets, towers, and monthly fruit clubs. They hit a rough patch during the Great Recession, had to lay off 30% of their employees, but after overhauling their cost structure and earning Costco's support, they resumed growth.

And here's something interesting - they acquired the Mount Hood Railroad in 2023, which is this iconic tourist attraction. So now they're not just shipping fruit nationwide, they're also running scenic train tours through the Hood River Valley. It's like they looked at their business and thought, "You know what would make this better? Trains."

They've converted part of their historic 1940s-era packing warehouse into a museum and gift shop where you can browse fruits, foods, treats, drinks, apparel, and farm gifts, grab a bite to eat at picnic tables with scenic views, and walk around farming artifacts to learn about the agricultural roots of the Hood River Valley. It's become a legitimate tourist destination, part of the Hood River Fruit Loop that people actually plan trips around.

The business model is pretty straightforward - they sell premium fruit baskets and gourmet gifts online, they have their HarvestClub subscription service, and they offer corporate gifting programs. Their Corporate Concierge Program allows for customization and the ability to incorporate a brand into the gift, which is smart because corporate gifting is a massive market that most people don't think about.

What's kind of fascinating is how they've managed to stay relevant. They started with mail-order catalogs in the 1940s, and now they do much of their business through online orders at thefruitcompany.com. Same core product - exceptional fruit - but they've adapted to how people actually shop now. And they've added options like gluten-free, kosher, and organic items, which shows they're paying attention to what customers want.

The Hood River location itself has become an experience. You can take factory tours to see how they make the gift baskets, orchard tours to learn about farming from planting to harvest, or even ride railbikes along the Mount Hood Railroad track. It's agritourism done right - giving people a reason to visit beyond just buying fruit.

One thing that's clear from their history: they're not afraid to pivot when necessary. From pear orchards to gift baskets to tourist attractions to railroad ownership - that's a company that understands you either evolve or you become irrelevant. And after more than 80 years, they're still here, still family-owned, still sorting fruit three times before it ships out.