The Honest Company
The Honest Company is a mission-driven, digitally-native brand creating cleanly-formulated, safe and effective personal care, beauty, baby and household products. Founded in 2012, the company is dedicated to transparency and sustainability, avoiding over 3,500 questionable chemicals in their products.
The Honest Company customer service
Use any of the convenient means below to contact The Honest Company customer service.
| Phone | (888) 862-8818 |
| Web | https://support.honest.com/hc/en-us |
| [email protected] |
The Honest Company jobs
In 2012, we started our journey to create cleanly-formulated, well-designed products that work for all your everyday needs. Today, we're just as passionate as we've ever been about our mission: to inspire everyone to love living consciously. If you share our values and want to join the Honest Team, learn more about us here.
View current The Honest Company jobsHeadquarters
12130 Millennium Drive, #500
Los Angeles, CA 90094
(888) 862-8818
[email protected]
Returns
What is the return window?
We want you to be completely satisfied with your purchase, so we offer free returns within 90 days of your order date for any eligible items purchased on our website and shipped within the contiguous United States.
Do I need a receipt to return an item?
You can start a return by signing into your account or contacting customer service. Returns must be initiated through your online account or by contacting customer service, which maintains your order history.
Are there any items that are non-returnable?
Returned items will be inspected and must be returned in unopened and original condition. We only accept returns for eligible products purchased on Honest.com. Items must be unopened and in original condition to be eligible for return.
How will I receive my refund?
If you paid with an Honest.com gift card, you will receive your funds back in the form of account credit. Store credit will be applied back to your Honest.com account. If you paid via PayPal, your refund will be issued back to the applicable account. If you paid with a credit or debit card, your refund will be issued back to your card.
Who pays for return shipping?
We offer free returns within 90 days of your order date for any eligible items purchased on our website and shipped within the contiguous United States. The company provides free return shipping for eligible returns.
Editor's Take
So here's the thing about The Honest Company-it's basically what happens when a celebrity mom decides she's had enough of mystery ingredients in baby products. Jessica Alba founded it back in 2012 after having her first kid, and honestly? The timing was perfect. Millennial parents were just starting to freak out about what was actually in all those lotions and diapers they were slathering on their babies.
The company's whole deal is transparency. They've got this "NO List" with over 3,500 chemicals they refuse to use-parabens, phthalates, synthetic fragrances, all that stuff people side-eye now. And they're not shy about it. Every ingredient gets listed clearly on the label, no hiding behind vague terms like "fragrance" that could mean literally anything.
But here's what's interesting. They went public on NASDAQ in May 2021 (ticker symbol HNST, naturally), which means they're playing in the big leagues now. The company pulled in $319 million in sales back in 2021, and you can find their stuff in over 32,000 retail locations across the US, Canada, and Europe. That's not just some boutique operation-you can grab Honest diapers at Target, Walmart, Ulta, even Amazon.
The product range has expanded way beyond baby stuff too. They've got beauty products under the Honest Beauty line, household cleaners, vitamins, supplements-basically everything you'd need to live what they call a "clean lifestyle." Notice how they're not saying perfect or pure? That's intentional. Their CEO Carla Vernón (who's actually one of the first Afro-Latina CEOs of a U.S. publicly traded company) has been pretty clear that they're about being real, not flawless.
And speaking of real-the company hasn't been without controversy. Back in 2016, The Wall Street Journal reported their laundry detergent contained sodium lauryl sulfate, which they'd specifically said they'd never use. There were lawsuits about organic labeling too. They settled, adjusted, moved on. Kind of proves their point about being honest rather than perfect, I guess.
What really sets them apart is how they've managed to make "clean" products feel accessible instead of preachy. The packaging is cute, the prices aren't totally insane, and they're not making you feel like a terrible parent if you don't buy everything organic. They're available where regular people shop, not just fancy boutiques.
The company's also big on giving back-they've donated over 30 million products to families in need and their employees have volunteered more than 20,000 hours. During COVID, they paused their marketing to focus on diaper donations to communities hit hardest by the pandemic. That's the kind of move that actually backs up all the mission-driven talk.
Their subscription model is pretty smart too. You can customize bundles of diapers, wipes, and whatever else you need, and they'll ship it right to your door. For sleep-deprived new parents who can barely remember to shower, that's kind of a lifesaver.
The Honest Company took the anxiety millennial parents feel about product safety and turned it into a business model that actually works. They're not perfect, they've made mistakes, but they're still here and growing. And in an industry where trust is everything, that counts for something.