The House
The House is an online outdoor gear retailer specializing in snowboards, skis, bikes, wakeboards, skateboards, camping gear, and active apparel. Established in 1982, they stock over 65,000 products from major brands like Burton, The North Face, Capita, and Salomon.
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The House · Jul 14
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The House · May 26
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The House · Apr 30
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The House · Apr 07
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The House · Apr 04
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The House · Apr 02
The House customer service
Use any of the convenient means below to contact The House customer service.
| Phone | (800) 409-7669 |
| Web | https://www.the-house.com/help |
Headquarters
300 S Owasso Blvd E
Saint Paul, MN 55117
(800) 409-7669
Returns
What is the return window?
You may return most unused items for a refund or exchange, minus shipping, within 90 days from the date of purchase unless noted below under exceptions and exclusions. Items that can be returned within 30 days if unopened and unused are: electronics, skateboards, bikes, software, bedding, canoes, tents, drones and kayaks.
Are there any items that are non-returnable?
Non-returnable items include outboard motors, trolling motors, EPIRBs, boats, SPOT, life rafts, PLBs, Class B AIS, items with expiration dates, custom-made/cut or special-order items, rigging, generators, electronic charts, mattresses, flares, hazardous items, licenses and gift cards. Clearance and Outlet items are sold as is and cannot be returned at any time.
How will I receive my refund?
Refunds are issued to the original form of payment.
Who pays for return shipping?
You may return most unused items for a refund or exchange, minus shipping, within 90 days from the date of purchase. The customer is responsible for return shipping costs.
Editor's Take
So here's the thing about The House-it's basically been around since the Reagan administration, which in outdoor retail years is like forever. Started back in 1982 as a catalog company selling windsurfers, and honestly, that origin story tells you everything. These folks were into board sports before most people even knew what a snowboard was.
What's kind of cool is how they evolved. In the mid-90s they added snowboards, then in the early 2000s they ditched the catalog model entirely and went full e-commerce. And get this-in 2012 they threw bikes into the mix. It's like they just kept asking themselves, "What else do people who hate sitting still need?"
The selection is genuinely massive. They stock over 65,000 products, which is kind of insane when you think about it. We're talking snowboards, skis, wakeboards, skateboards, bikes, camping gear-basically if it gets you outside and moving, they've got it. They carry major brands like Burton, The North Face, Capita, and Salomon, so you're not dealing with knockoff stuff.
But here's what actually matters: their return policy is pretty solid. Most items can be returned within 90 days, which gives you a full season to figure out if that snowboard really works for you. And they've got this price match thing going on too, so if you find it cheaper somewhere legit, they'll match it.
The Minnesota connection is real-they've got a physical showroom in Saint Paul at 300 S Owasso Blvd E, though let's be honest, most people are shopping online. Free shipping over $99 makes that pretty easy.
One thing that stands out is their whole vibe. They talk about forming "a symbiotic relationship among cultures, sports, and lifestyles" and actually test the gear they sell. It's not just corporate speak-you get the sense these are people who actually use this stuff on weekends.