The Music Zoo
The Music Zoo is a world renowned online guitar store with a deep selection of acoustic guitars, electric guitars, and bass guitars in-stock since 1994.
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The Music Zoo · Jun 22
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The Music Zoo · Jun 21
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The Music Zoo · Jun 15
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The Music Zoo · Jun 14
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The Music Zoo · Jun 08
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The Music Zoo · Jun 07
The Music Zoo customer service
Use any of the convenient means below to contact The Music Zoo customer service.
| Phone | (516) 626-9292 |
| Web | https://www.themusiczoo.com/pages/contact-us |
The Music Zoo jobs
Join Our Team Are you as obsessed with gear as we are? Currently looking for a gig? Then we'd like to hear from you! As a growing ecommerce and retail company we are always looking for the brightest, positive, hard-working individuals to help us reach the next level.
View current The Music Zoo jobs
Headquarters
123 Smith St
Farmingdale, NY 11735
(516) 626-9292
Returns
What is the return window?
Get 14 Day Approval on all new items! No reason needed to make a return, just let us know within two weeks that you'd like to send your item(s) back. Used items carry a 72 Hour Approval period only. You'll have a few days with your recently purchased used instrument to ensure it's the one for you. No reason needed to make a return if you choose to do so, just let us know within the approval window.
Are there any items that are non-returnable?
Items such as picks, strings, clothing, polish/cleaners, polishing cloths, and books must be unopened and unused to be eligible for return. Pickups and parts must be unopened and never installed to be eligible for return. Items that were custom ordered cannot be returned, they are considered final sale. Please be sure to verify all specs of your custom instrument prior to order. A deposit is required for all custom order items, this deposit is non-refundable. Once a custom order is placed, it cannot be changed or cancelled in any way, no exceptions.
Who pays for return shipping?
You will be responsible for the shipping charge for the return of your item. If your item qualified for Free US Shipping on the way to you, this shipping charge will also be deducted from your refund. If your item is determined to be defective or damaged in shipping, we will of course pay to have the item returned to us, equivalent to ground service. No need to ship a damaged or defective item overnight, please just contact us for the appropriate steps and we will help you.
How do I start a return online?
If you have already spoken with a member of our team, or requested a return through Reverb, eBay or Amazon, you're ready to send your item back to us. Please ensure your item is professionally packed and includes all original items it was shipped with, such as the trem arm, case, cable, parts, paperwork, etc. Please include your original receipt or a note with your contact details and order number to expedite the process.
The Music Zoo hours
| Sunday | Closed |
| Monday | 10:00am - 6:00pm |
| Tuesday | 10:00am - 6:00pm |
| Wednesday | 10:00am - 6:00pm |
| Thursday | 10:00am - 6:00pm |
| Friday | 10:00am - 6:00pm |
| Saturday | 11:00am - 5:00pm |
Hours may vary by location and be modified due to holidays or events. Be sure to verify the current operating hours for your local The Music Zoo.
Check my The Music Zoo hours
Editor's Take
So here's the thing about The Music Zoo-they're basically what happens when guitar obsession meets actual business sense, and honestly, it's kind of beautiful.
Since 1994, they've been doing this thing where they get genuinely excited about every single guitar that walks through their door, whether it's a brand-new Gibson Les Paul or some beat-up vintage Stratocaster that someone's trading in. And you can tell the difference, you know? Nearly everyone on their staff is a player, has a band, has a collection, or all of the above-which means when you call them up asking about pickup configurations or neck profiles, you're talking to someone who's actually spent 3 AM figuring out the same stuff.
Everything ships from their Farmingdale facility on Long Island, but what's cool is they've managed to keep that local guitar shop vibe even as they've grown into this massive online operation. They've got this beautiful showroom at 123 Smith Street where you can actually play through a full selection of Fender, Gibson, Martin, Taylor and Yamaha guitars-none of that "look but don't touch" nonsense you get at some places.
The return policy thing is pretty straightforward, which I appreciate. Fourteen days on new stuff, no questions asked, and 72 hours on used gear. But here's what I really like-they've got these relationships with manufacturers where they actually know the person building your guitar, and they tend to get the "good stuff" because the factories know they care about quality.
They've done some incredible custom runs with Martin Guitar and Fender Custom Shop, the kind of limited stuff that makes you wish you had more disposable income. And their staff? They're legendary for their hands-on knowledge-not just spec-sheet readers, but people who can tell you how a particular pickup sounds through a cranked Marshall or why that specific year of Telecaster feels different under your fingers.
The whole operation feels like what would happen if your most knowledgeable guitar-nerd friend decided to open a shop and somehow managed to keep it personal even after 30 years in business.