The North Face
Since 1966, The North Face has been a leader in outdoor performance clothing and gear for hiking, skiing, trail running, camping, and other adventures. With over 130 retail stores globally, they provide technical outdoor equipment, apparel, footwear, and accessories for modern-day explorers.
-
The North Face · Jun 24
-
The North Face · Jun 21
-
The North Face · Jun 18
-
The North Face · Jun 13
-
The North Face · Jun 13
-
The North Face · May 31
The North Face customer service
Use any of the convenient means below to contact The North Face customer service.
| Phone | (888) 863-1968 |
| Web | https://www.thenorthface.com/en-us/help |
The North Face jobs
At The North Face, we dare to lead the world forward through exploration. We were born to explore and disrupt; to love wild places and spark curiosity. We believe that exploration is a mindset-both on the mountain and off-and it infuses everything we do. As a community, we stay curious about new ideas, places and people.
View current The North Face jobs
Headquarters
1551 Wewatta Street
Denver, CO 80202
(888) 863-1968
[email protected]
Returns
What is the return window?
Online purchases can be returned at The North Face retail stores within 30 days of purchase. This applies to both online and in-store purchases, giving you a full month to decide if the product works for you.
Do I need a receipt to return an item?
You must have either your order number or your order confirmation email to return in store. Returns without the original receipt, exchange receipt or order details from an online account can only receive a merchandise exchange at the lowest selling price of the item(s), and only at the discretion of store management.
Are there any items that are non-returnable?
Items purchased online via thenorthface.com using PayPal, Klarna or Apple Pay are not eligible for in-store returns. These must be returned through the online return process instead of bringing them to a physical store location.
How will I receive my refund?
Once the Distribution Center receives and reviews your package, your refund will be processed and you will receive an email confirmation once your refund has been initiated. The refund goes back to your original form of payment.
Can I return online purchases in-store?
Online purchases can be returned at The North Face retail stores within 30 days of purchase, but you must have either your order number or your order confirmation email to return in store. However, purchases made with PayPal, Klarna, or Apple Pay cannot be returned in-store.
The North Face hours
| Sunday | 10:00am - 6:00pm |
| Monday | 10:00am - 8:00pm |
| Tuesday | 10:00am - 8:00pm |
| Wednesday | 10:00am - 8:00pm |
| Thursday | 10:00am - 8:00pm |
| Friday | 10:00am - 9:00pm |
| Saturday | 10:00am - 9:00pm |
Hours may vary by location and be modified due to holidays or events. Be sure to verify the current operating hours for your local The North Face.
Check my The North Face hours
Editor's Take
So here's the thing about The North Face-it's kind of become this cultural icon that transcends just being an outdoor gear company. Since 1966, they've been leading the charge in outdoor performance clothing and gear, but somewhere along the way, that iconic logo became as common on city streets as it is on mountain trails.
And honestly? That's not an accident. The brand figured out something really smart early on: exploration doesn't just mean summiting Everest or trekking through Patagonia. It's a mindset. You see it in how they position everything-from their technical mountaineering gear to their everyday fleeces that basically every college student seems to own.
The product range is genuinely impressive, though. We're talking serious stuff here. They operate over 130 retail stores where you can get everything from their legendary Nuptse puffers to trail running shoes, camping equipment, and backpacks that'll last you years. The quality's there-these aren't just fashion pieces masquerading as outdoor gear. They actually perform.
But what's interesting is their commitment to sustainability. They've launched this whole Renewed program where you can trade in used gear for store credit, and they'll refurbish it and resell it. It's part of their bigger push toward circularity, keeping gear out of landfills and in the wild where it belongs. The North Face has created four actionable commitments focused on being more intentional and innovative in product creation, helping consumers shop sustainably, extending gear life, and giving used gear a second life.
The pricing? Yeah, it's premium. No getting around that. But here's where it gets interesting-they've got outlet stores scattered around that can offer some serious deals, especially during end-of-season sales. And with that lifetime warranty on most products (excluding footwear and Renewed items), you're not just buying a jacket, you're making an investment.
Notice how they've also become this bridge between technical outdoor enthusiasts and urban explorers? That's deliberate brand positioning. Their Gold LEED-certified global headquarters sits in downtown Denver, complete with a climbing wall and bouldering facilities for employees. They're living the brand, basically.
The customer service setup is pretty solid too. Multiple contact options, reasonable hours, and they actually seem to respond. Though like any big company, experiences can vary depending on which store or rep you get.
One thing that stands out-they're not just selling products, they're selling this whole ethos of exploration and environmental stewardship. Whether that resonates with you probably depends on whether you're more interested in the technical specs or the lifestyle branding. But either way, the gear works, and it's built to last.