The Perfume Spot
Family-owned discount fragrance retailer offering authentic name-brand perfumes, colognes, and cosmetics at wholesale prices since 1999.
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The Perfume Spot · Jun 21
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The Perfume Spot · Jun 16
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The Perfume Spot · Jun 14
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The Perfume Spot · Jun 09
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The Perfume Spot · Jun 07
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The Perfume Spot · Jun 02
The Perfume Spot weekly ad
View the most recent The Perfume Spot ad to catch up on the latest specials, promotions and limited time offers.
The Perfume Spot customer service
Use any of the convenient means below to contact The Perfume Spot customer service.
| Phone | (800) 830-1878 |
| Web | https://theperfumespot.com/contactus.html |
| [email protected] |
Headquarters
252 Fernwood Ave
Edison, NJ 08837
(800) 830-1878
[email protected]
Returns
What is the return window?
The Perfume Spot offers a 30-day money-back guarantee. You can send any unused item back within 30 days of ordering (not delivery date) in the original packaging for a full refund.
Do I need a receipt to return an item?
No return authorization is required for returns. The company does not specifically mention needing a receipt, suggesting the order information in their system is sufficient.
Are there any items that are non-returnable?
Yes, skincare, hair care, and cosmetics items are not returnable. Opened items will be charged a 20% restocking fee.
How will I receive my refund?
All returns will result in a refund to the original payment method. Shipping charges cannot be refunded, and if your order shipped free, the actual shipping fee will be deducted from returned orders.
Who pays for return shipping?
The company recommends using an insured carrier such as UPS, FedEx, or insured priority mail, indicating customers are responsible for return shipping costs.
Editor's Take
So here's the thing about The Perfume Spot-they've been quietly doing their thing since 1999, which is basically forever in internet years. This family-owned business started in wholesale perfume back in 1986, supplying pharmacies and retail stores before jumping online in '99. And honestly? That experience shows.
They're all about getting you "the best prices anywhere on our huge selection of quality perfumes and colognes from the best brands around"-which sounds like marketing speak, but they've actually got the track record to back it up. The Perfume Spot earned the Bizrate Circle of Excellence Platinum Award, with only 80 companies receiving this recognition, representing just 1.7% of North American retailers. That's not nothing.
What's kind of refreshing is their no-nonsense approach. Most orders placed by 2pm Eastern ship the same day, though they use an automated system so you can't cancel or modify orders once they're placed. It's efficient, if a bit rigid. Free shipping kicks in at $49, and they typically deliver within 2-6 business days.
The return policy is pretty straightforward too. They offer a 30-day money-back guarantee-just send unused items back in original packaging within 30 days of ordering. No return authorization needed, which is nice. Though skincare, hair care, and cosmetics aren't returnable, which makes sense from a hygiene standpoint.
They operate from a state-of-the-art fulfillment center in Edison, NJ, and you can actually visit their physical location if you're in the area. Their hours are Monday through Friday, 8:00 AM to 3:30 PM, closed weekends-very much a business-hours operation.
The pricing strategy is interesting. They specialize in authentic name-brand perfume, cologne, and cosmetics at unbeatable discounts, with products for men, women, unisex, teens, and kids-all for less than department store prices. Some items are available as testers or unboxed, which are the same high-quality products but without fancy packaging, offering even better savings if you don't need the box.